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User instructions
Troubleshooting
In the unlikely event of difficulties with your appliance please follow the trouble shooting guide below.
If the problem persists, contact the retailer if the machine is still under guarantee.
Customer helpline: 0345 600 3021
PROBLEM POSSIBLE SOLUTION
No Power • Ensure the mains plug is connected to a power supply, and is
switched ON.
• Make sure there is power to the mains socket.
No Sound • Make sure if playing from the AUX input, the external source has the
volume turned up and is playing a track.
• Make sure the volume is turned up.
• If using the digital coaxial cable connection ensure the source DIGITAL
output is set to PCM, LPCM, PCM 2Ch stereo or PCM downmix.
• Bluetooth device not paired. Check ‘Bluetooth operation’.
No response from the unit • Unplug the power cable for 1 minute then plug back in again.
Remote control does not work • Reduce the distance between the remote and main unit
• Check the batteries are installed correctly.
• Replace the batteries
• Aim the remote directly at the Sound bar
Unit powers off after 20 minutes • This unit is designed to enter STANDBY mode automatically after 20
MINUTES of inactivity. Press the STANDBY button to wake the unit.
Bluetooth sound is interrupted or
distorted
• Relocate the unit away from any electromagnetic radiation source.
• Remove obsticles that may be blocking the bluetooth signal.
Care & maintenance
•
Important: Always unplug the appliance from
the power socket during cleaning and maintenance .
• Ensure the unit is switched off and unpluggedfrom
any electrical outlet
• Wipe the case with a slightly moist lint free cloth
• Do not use any cleaning fluids containing alcohol,
ammonia or abrasives
• Do not spray an aerosol at or near the object
• Do not allow liquids to spill or objects to drop into
any openings
• Do not insert sharp items into speaker grills or any
other openings
• Always us the original packaging if it is necessary to
transport the unit at any time
• If the unit is used in a dusty environment, it may be
necessary to have the unit serviced at your local
dealer periodically. It is not advisable to allow large
deposits of dust to accumulate within the unit as
it may prevent adequate cooling. Similarly dust
deposits which become damp can sometimes lead
to electrical problems which may cause severe
damage to the delicate electronics within this unit.
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