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If you require any technical guidance or find that your product is not operating as intended, a simple solution can often be found in the
Product support
Help is always at hand
Troubleshooting
If your device is frozen:
Press the ON/OFF button for at least 10 seconds to reset.
If your device doesn’t turn on:
Charge your device for at least 10 minutes, then switch on normally.
If this does not work, press the ON/OFF button for at least 10 seconds to reset.
If you want to extend the life of your battery:
Decrease the screen brightness and turn o the wireless connections if not in use.
If your device is functioning too slowly:
Close all apps which are not currently being used.
If your WiFi reception is poor:
Make sure you are not far from the WiFi hotspot.
Reset and redefine your connection parameters.
Contact your WiFi connection provider.
We suggest you to upgrade your router to a faster bit rate or to a dual band type if not
already. The most common problem with WiFI performance on tablets and computers is
poor signal strength and insucient band width for multiple users from the router. Check
and install Windows updates in Control Panel > System and Security > Windows Update.
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