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9-18

Troubleshooting

Paper Creases

Perform one of the following solutions according to the cause.

<Cause 1> The paper stack is not loaded correctly.

Solution

Load the paper stack is not loaded correctly.

“Loading Paper” (→P.2-9)

<Cause 2> Damp paper is used.

Solution

Replace the paper stack with new unopened one.

e-Manual → Specifications → Paper → Supported Paper Types

<Cause 3> The paper type loaded is not appropriate.

Solution

Make sure that the number of sheets or the paper type loaded in the paper drawer or multi-purpose tray (manual feed

slot) meets the paper specifications.

e-Manual → Specifications → Paper → Supported Paper Types

<Cause 4> There is a foreign object inside the machine.

Solution

Remove the foreign object from the machine.

Vertical Streaks Appear on the Output

Perform following procedure.

<Cause> Due to the paper type or usage conditions, vertical streaks appear on the output.

Solution 1

Replace the paper stack with new unopened one.

e-Manual → Specifications → Paper → Supported Paper Types

Canon 5119B001AA User Manual

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