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Provides a general overview of the imagePROGRAF MFP Z36 scanner systems, combining printers and scanners for large-format document solutions.
Explains the document's goal to provide servicing dealers with tools for successful implementation and market potential of the MFP Z36 solution.
Details system configurations for various imagePROGRAF models, noting that information is for reference and subject to change.
Lists the box contents for the imagePROGRAF TZ-30000 MFP Z36, noting that contents are for reference and subject to change.
Refers to the Supported imagePROGRAF printer Service Guide for detailed features and options.
Describes the Z36 scanner's capabilities, including its integration with printers, controller, and scanning functions like Scan to PC/USB.
Details the comprehensive online training course for setting up and servicing the imagePROGRAF TZ-30000 printer and MFP Z36.
Focuses on maintenance and operation of the Z36 MFP Scanner and SmartWorks MFP software, requiring prior printer training.
Directs users to specific service guides for TX-4100/TX3100 and TM-Series printer training courses.
States successful completion of online training and passing an assessment exam is required to sell the product.
Mandates training for technicians responsible for installation, servicing, or support, and links training to phone support entitlement.
Explains that online courses are hosted on Canon USA's e-Support Center website, providing easy access and certification mapping.
Lists the necessary equipment for online training, including a Windows workstation and specific browser versions.
Details the service materials required for the printer training program and where to find them, such as online or via the e-Support Center.
Specifies the required power supply (120V/15A NEMA 5-15 receptacle) and grounding for imagePROGRAF printers and controllers.
Presents approximate dimensions and weights for various imagePROGRAF MFP configurations, emphasizing these are for reference.
Outlines the recommended clearance space around the imagePROGRAF MFP for service and operation, with diagrams for specific models.
Provides estimated times for unpacking and installing various imagePROGRAF MFP models, including personnel requirements.
Advises referring to the User Manual for transit preparation, packing, and reinstallation to prevent damage or ink leakage.
Directs users to the Colortrac Z Series Scanner Service Manual or Assembly Guide for installing the Z36 Scanner.
Refers to the imagePROGRAF printer Service Guide for detailed warranty information and procedures, excluding consumables.
Defines the one-year warranty for the printhead, based on delivery date or 'Head Lot' number, whichever expires first.
States scanner warranty matches printer warranty; 90 days for TZ/TX series, 1 year for TM series.
States AIO controller warranty matches printer warranty; 90 days for TZ/TX series, 1 year for TM series.
Details eCarePAK installation requirements for different MFP models, including dealer responsibilities and serial number registration.
Describes extended service plans for TZ-30000, TX-Series, and TM-Series, outlining coverage, purchase conditions, and serial number registration.
Details the responsibilities of imagePROGRAF Dealers/Authorized Servicers to meet minimum service requirements for authorization.
Explains the process for registering a device using the Authorized Servicer/Dealer Customer Registration (ASCR) System.
Covers compensation processes for printers requiring service during warranty and post-warranty periods, including scanner system.
Details the process for ordering parts, service materials, and Canon eCarePAKs via Canon Network Access or National Parts Order Center.
Reviews available technical support, including web-based support, telephone support, and escalation procedures.
Provides detailed specifications for the Z36 Scanner, covering supported printers, scan width, speed, accuracy, and environmental factors.
Provides a list of all tables present in the document for easy reference.
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General