Why does my Canon Scanner stop scanning due to insufficient memory?
If you configure scanning conditions that require a large amount of the computer’s memory, scanning may stop due to insufficient memory. If an error message appears, exit the application, then change the scanning conditions by reducing the resolution or page size. You can also turn off [Moire Reduction] and [Prevent Bleed Through/Remove Background] to reduce memory usage.
How do I save multiple scanned pages into one file with my Canon imageFORMULA DR-C240 Scanner?
If you are unable to save multiple pages of scanned images to a single file using your Canon Scanner, note that this depends on the file format when using CaptureOnTouch. When you select [Scan Batch to File] from the [Scan] menu in CapturePerfect, a dialog box appears with a [Multi Page Settings] pull-down that allows you to select [Single Page]. If you select [Single Page] here, each page of a multi-page document is saved as a separate image file. To save multiple pages to a single image file, select [Multi Page (All Pages)].
Why are pages missing when I use my Canon imageFORMULA DR-C240?
To resolve pages missing during scanning with your Canon Scanner, adjust the [Scanning Side] setting. If it’s set to [Skip Blank Page], documents with very little black may be skipped. Decrease the likelihood of skipping blank pages or set the [Scanning Side] to another mode, like simplex or duplex.
What to do if my Canon Scanner is not recognized by my computer?
If your Canon Scanner is not recognized, confirm that the scanner is properly connected to the computer with the supplied USB cable and that the scanner is turned on. The computer’s USB interface may not fully support the scanner, as it cannot be guaranteed to work with all USB interfaces. If connected via a USB hub, try connecting directly to the computer.
What to do if scanned images from my Canon imageFORMULA DR-C240 Scanner don't appear in the application after scanning?
When [Panel-Feeding] or [Automatic Feeding] is selected as the feeding method on the scanner driver's Detail Settings screen, the scanner awaits additional documents after all documents are fed. To finish the operation and send the scanned images to the application, press the Stop button on the operating panel.
How to fix document jams or double-feeding in my Canon Scanner?
To prevent documents from jamming or double-feeding in your Canon Scanner, ensure the roller is correctly installed and clean if necessary. If pages stick together due to static electricity, fan the documents before loading them. Alternatively, set the feed selection lever to Bypass mode and manually feed one page at a time.
How to remove white lines or streaks from Canon imageFORMULA DR-C240 Scanner images?
If white lines or streaks appear in scanned images from your Canon Scanner, clean both sides of the scanner glass and the rollers. For sticky substances like glue or correction fluid, carefully wipe the affected area. If cleaning doesn't solve the problem, the internal glass may be scratched, and you should contact your local authorized Canon dealer.
How to fix slanted scanned images on a Canon imageFORMULA DR-C240?
To correct slanted scanned images from your Canon Scanner, align the document guides to fit the documents closely and ensure they feed straight. Open the document feed extension support. Enable [Automatically straightens skewed] in the scanner driver settings. Clean the rollers if many pages have been scanned since the last cleaning. If the issue persists, roller replacement or other maintenance may be needed.
Why does my Canon imageFORMULA DR-C240 Scanner save images as TIFF instead of JPEG?
When scanning documents with CapturePerfect and [Color Mode] is set to [Detect automatically] in the scanner driver, documents detected as black and white are automatically saved in TIFF format, even if the file type is specified as JPEG format. To save all images in JPEG format, change the scanning [Color Mode] to either [24bit Color] or [256-level Gray].
Why isn't my Canon imageFORMULA DR-C240 Scanner scanning with the driver settings I configured?
When you scan using the [Select document] panel registered with CaptureOnTouch, the CaptureOnTouch settings take priority over the scanner driver settings. To adjust this, edit settings in the [Select document] panel or create a new [Select document] panel using the desired scanning conditions.
General| Film scanning | No |
|---|---|
| Color scanning | Yes |
| Grayscale levels | 256 |
| Input color depth | 24 bit |
| Maximum scan size | 216 x 3000 mm |
| ADF scan speed (b/w, A4) | 45 ppm |
| ADF scan speed (color, A4) | 30 ppm |
| Optical scanning resolution | 600 x 600 DPI |
| Duplex ADF scan speed (b/w, A4) | 90 ipm |
| Black/white scanning color modes | Grayscale |
| Duplex ADF scan speed (color, A4) | 60 ipm |
| Scanner type | Sheet-fed scanner |
| Product color | Black |
| Sensor type | CMOS CIS |
| Scan drivers | ISIS, TWAIN |
| Daily duty cycle (max) | 4000 pages |
| Scanning media types supported | Business Card, Plastic Card |
| Maximum ISO A-series paper size | A4 |
| USB version | 2.0 |
| Standard interfaces | USB 2.0 |
| Input voltage | 100-240 V |
| Power supply type | AC |
| AC input frequency | 50 - 60 Hz |
| Power consumption (off) | 0.1 W |
| Power consumption (standby) | 1.4 W |
| Power consumption (typical) | 19 W |
| Server operating systems supported | Windows Server 2008 R2, Windows Server 2008 R2 x64, Windows Server 2012 R2, Windows Server 2012 R2 x64 |
| Windows operating systems supported | Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64 |
| Operating temperature (T-T) | 10 - 32.5 °C |
| Operating relative humidity (H-H) | 20 - 80 % |
| Sustainability certificates | RoHS, ENERGY STAR |
| Harmonized System (HS) code | 84716070 |
Weight and Dimensions| Depth | 253 mm |
|---|---|
| Width | 291 mm |
| Height | 231 mm |
| Weight | 2800 g |
Lists scanner accessories and checking instructions.
Specifies computer requirements, other needs, and installation procedures.
Connecting the scanner, powering it on/off, and important warnings.
Safety precautions for scanner operation, placement, and handling.
Environmental requirements for placement and safe adapter connection.
Compact design, feeding speed, image quality, interface, and color support.
Features like Folio Scan, Deskew, Double Feed Detection, Text Enhancement, Color Drop-out.
Prescan, Character Emphasis, Operating Panel control, Auto Start, Sleep Mode, Passport Scan.
Identification of front, back, and operating panel parts.
Document specifications and placement for scanning.
Overview of the CaptureOnTouch scanning application.
Steps for performing standard document scanning.
Registering and using custom scanning configurations.
Configuration of color mode, page size, resolution, and scanning side.
Configuring output panels for scanned files.
Configuring basic environmental settings for CaptureOnTouch.
Overview of scanner driver tabs and their features.
Setting color mode, page size, resolution, and scanning side.
Using blank pages or patch codes for batch separation.
Configuring multistream settings for multiple scan outputs.
Regular cleaning to maintain scanner quality.
Information on replacing rollers and other parts.
Procedures for counter reset and auto power off settings.
Common issues and their resolutions.
Paper jam error codes and clearing procedures.
Steps to uninstall scanner software if not operating normally.
Detailed technical specifications of the scanner.
Information on ordering parts and optional accessories.
Physical dimensions of the scanner.
To Next Page