imageRUNNER 1400 Series Service Guide
imageRUNNER 1400 Series Service Guide July 2015
Revision 3 Page 31
3. Flat-Rate Program
The Flat-Rate Program provides a flat-rate credit to Canon USA’s
full-line dealers as compensation for warranty expenses that they may
incur. Dealers who purchase an imageRUNNER 1400 Series device will
receive a Flat-Rate Program credit during the month following their
purchase. This credit covers the dealer’s cost of defective parts and
drums with a dealer cost under $300.00 that have been replaced during
the term of the end-user’s Limited Warranty.
The Flat-Rate Program enables the dealer to return the more expensive
machine parts to receive reimbursement for in-warranty part failures. The
flat-rate credit is a percentage of your eligible machine purchases, drums,
and accessories. Flat-rate credits are posted monthly in the CNA (Canon
Network Access) section of Canon USA’s ISG Central Web site. Refer to
the Online Limited Warranty Credit Inquiry section for more information.
Original defective parts with a dealer cost over $300.00 that have been
replaced during the term of the end-user warranty are eligible to receive
reimbursement credit through the e-Tag process. Parts that are listed on
the Canon USA Repairable Parts List should be sent to an APRF
(Authorized Parts Repair Facility) to be repaired at no charge.
To request a part reimbursement credit, complete the e-Tag warranty
claim form in the Warranty section of the e-Support Center Web site at
http://www.support.cusa.canon.com. Refer to the e-Tag section of this
Service Guide for further details and instructions.
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