imageRUNNER 1400 Series Service Guide
imageRUNNER 1400 Series Service Guide July 2015
Revision 3 Page 33
4. Warranty Parts for Repair
The APRFs (Authorized Parts Repair Facilities) are authorized by Canon
USA to repair circuit boards for various Canon products. The APRF
program is designed to help your dealership reduce service costs by
having circuit boards repaired instead of purchasing brand new boards.
Each circuit board is live tested and updated to the latest firmware version
prior to returning it to your dealership.
Parts specified on the Canon USA Repairable Parts List must be prepaid
and shipped directly to one of the following Authorized Parts Repair
Facilities. Log on to the Canon USA e-Support Web site at
http://www.support.cusa.canon.com to view the Canon USA Repairable
Parts List. Go to the Warranty tab, Part Repair Facilities, Repairable Parts
List. See Figure 3 — e-Support: Authorized Parts Repair Facilities for
more details.
Hytec Dealer Services, Inc.
3600 Vineland Road (Suite 121)
Nation-Wide Repair Service, Inc.
16151 Foster Street
Telephone: 1-407-297-1001
Customer Service: 1-866-655-8676
Customer Service:1-800-883-1001
Technical Support: 1-800-798-1814
Technical Support: 1-888-883-2001
Repairable parts (under warranty) are repaired free-of-charge by the
APRFs. Usually, the turnaround time is approximately five (5) business
days. Once repaired and tested, the parts are shipped back to your
dealership via UPS Ground.
If a part is not repairable, the APRF will contact your dealership, and
Canon USA’s Warranty Control Section will issue a credit to your account.
To check the status of your part, please contact the APRF.
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