Chapter 8
8-5
8.3 Error Table
8.3.1 Errors
0024-9331
* Codes represent the numbers that are displayed in DISPLAY in service mode.
If the same message is displayed when the printer is turned off, then back on, take action as recommended in the Action column.
T-8-2
Display massage Code* Condition detected Action
PHead needs cleaning.
Press Online to clear error.
03800500-280C Printhead found to have many non-discharging
nozzles during a non-discharging inspection (printing
paused)
Clean the printhead. Identify the nozzles in a nozzle
check pattern. Replace the printhead.
Execute printhead cleaning.
If this message is still
displayed, replace the
printhead.
03800500-280C Printhead found to have many non-discharging
nozzles during a non-discharging inspection (printing
paused)
Clean the printhead. Identify the nozzles in a nozzle
check pattern. Replace the printhead.
Paper size not detected.
Lift the release lever and
reload the paper.
03010000-200C Unable to detect the leading end of paper Check the leading end of paper. Reload the paper.
Leading edge detection
error.
Lift the release lever and
align leading edge with
orange line.
03010000-200D Unable to detect the trailing end of cut sheet Check the sheet length. Check to see if paper has
not jammed.
Paper size not detected.
Lift the release lever and
reload the paper.
03010000-2017 Paper (right) edge detection error Check the right edge of paper. Check the paper
type.
Paper size not detected.
Lift the release lever and
reload the paper.
03010000-2018 Paper (left) edge detection error Check the left edge of paper. Check the paper type.
Cannot adjust printhead.
Press Online to clear the
error and readjust printhead.
03863000-2820 Printhead registration unadjustable Check the paper on which a pattern is printed for
smears.
Check the environment for interferences from
outside light.
Clean the printhead.
Cannot adjust printhead.
Press Online to clear the
error and readjust printhead.
03863000-2821 LF unadjustable Check the paper on which a pattern is printed for
smears.
Check the environment for interferences from
outside light.
Clean the printhead.
Cannot print as specified.
Lift the release lever and
replace paper with A4/LTR
(vertical) or larger.
03010000-2E1F Undersized paper loaded for internal printing (A4 or
larger)
Replace with A4/Letter or any larger-sized paper.
Cannot print as specified.
Lift the release lever and
replace paper with A3/
Ledger (vertical) or larger.
03010000-2E1F Undersized paper loaded for internal printing (A3 or
larger)
Replace with A3/11"x17" or any larger-sized paper.
Cannot print as specified.
Lift the release lever and
replace roll with 10 in. wide
or larger roll.
03010000-2E1F Undersized paper loaded for internal printing (roll
media)
Replace with roll media at least 10 inches in width.
Cannot feed paper.
Remove paper and press
Load/Eject.
03010000-2E25 Paper jam while feeding/ejecting/printing Remove the paper jam and reload the paper.
Cannot feed paper
Lift the release lever and
reload paper.
03010000-2E27 Paper jam during feeding/printing/ejection Reload the paper.
This paper cannot be used.
Check supported paper
sizes.
03010000-200E Undersized paper (cut sheets/roll media) Replace with larger-sized paper.
This paper cannot be used.
Check supported paper
sizes.
03010000-200F Oversized paper (cut sheets/roll media) Replace with smaller-sized paper.
Use another paper.
Press Online to clear the
error.
03010000-2F33 Unadjustable because of transparent media Replace with adjustable media.
Paper loaded askew.
Lift the release lever.
03016000-2010 Skew Correct the skew in the paper and reload it.
Paper size not detected.
Reload paper.
03010000-200A Unable to detect the paper width (Paper loaded at an
improper position)
Reload the paper
Cannot adjust eccentric.
Press Online to clear the
error.
03863000-2822 Eccentricity correction disabled Check to see if paper has not jammed.
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