Error message attach‐
ed to the red cross
Possible cause(s) Actions
Detect search base:
Failed to bind to
rootDSE: The user
name or password is
incorrect
The authenticated user has no ac-
cess to the LDAP lookup account.
In Océ Express WebTools check
the LDAP lookup account in 'Se-
curity' - 'Domains'
Directory lookup: User
object cannot be found
The LDAP search filter is not cor-
rect.
In Océ Express WebTools check
the LDAP search filter in 'Security'
- 'Domains' - ' Advanced'.
Directory lookup:
Failed to bind: An inva-
lid dn syntax has been
specified
The LDAP search base is not cor-
rect.
In Océ Express WebTools check
the LDAP search base in 'Security'
- 'Domains' - ' Advanced'.
If a red cross is not reported with the 'Validate configuration' tool, but there is an error during
authentication with the card, please check:
• If the PIN code is correct but authentication fails, check that the LDAP attribute for card ID is
correctly set in the domain created (this may occur in case PIN code setting is setup AFTER the
domain has been created).
• If the account has been disabled in Active Directory
• If the account has been locked in Active Directory
• If the account has been expired in Active Directory
• If the account password has expired
Troubleshooting of authentication by contactless card
186
Chapter 4 - Security on Océ PlotWave 345/365 and Océ PlotWave 450/550
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