What to do if a message indicating “Cannot access the memory card. Please recreate the video management information on the Setting page.” appears when an attempt is made to start up the Recorded Video Utility of Canon Security Camera?
- BBryce CarterSep 23, 2025
If you receive the message “Cannot access the memory card. Please recreate the video management information on the Setting page,” check the [Video Management Information Status] under [Memory Card Information] in the setting page. If it displays [Video Management Information Recreation Required], click [Exec] in [Recreate Video Management Information] under [Memory Card Operations]. After recreation, ensure that [Video Management Information Status] shows [Normal].









