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Hannah BennettSep 12, 2025
What to do if Canon Security Camera viewer gets disconnected?
- MmoniqueliuSep 12, 2025
If the viewer gets disconnected, check the network and PC for any issues. Try rebooting the PC and connecting again.
What to do if Canon Security Camera viewer gets disconnected?
If the viewer gets disconnected, check the network and PC for any issues. Try rebooting the PC and connecting again.
Why is video not displayed on my Canon Security Camera?
Video might not be displayed because: * You may need to adjust the video settings to improve quality. Change settings for Video Size, Quality and Frame Rate. * The camera has a limit of 30 simultaneous viewers. If this limit is exceeded, video will not be displayed and a message will appear.
How to fix a Canon Security Camera that does not start?
If your camera isn't starting, try the following: * If you're using a PoE hub, make sure the LAN cable is properly connected. * If you're using an AC adapter (sold separately), ensure it's correctly connected. * Try turning the camera off and then on again.
Why is the top page of my Canon Security Camera not displayed?
The top page of the camera might not be displayed due to several reasons: * Check if the LAN cable is correctly connected. * Verify if the network to which the camera is connected is correctly set up, especially the IP address, subnet mask, and default gateway address. * If the IP address was changed, reboot the camera for the new address to take effect. * Ensure the correct URI (camera IP address) is entered in your web browser. * Check if the connection is from a computer blocked in [Access Control] on the Setting page. * Verify the authentication method, [User Name], [Password], combination of certificates, and network rules for connection in [802.1X] on the Setting page with the system administrator.
What to do if I forgot my Canon Security Camera password?
You can initialize all camera settings (excluding date and time) using the reset switch. The default administrator password for initialization is “camera”. Keep in mind that network settings like the IP address and subnet mask will be reset and must be configured again.
Why can't files be saved in the setting page or Admin Tools of my Canon VB-H630D Security Camera?
Windows may be prohibiting saving to certain folders. Try specifying [Documents], [Pictures], or other standard folders.
Why can't I use recording-mode stream transmission on my Canon VB-H630D Security Camera?
You cannot use recording-mode stream transmission if [Upload] > [Upload] is set to HTTP or FTP. Set [Upload] to [Upload Disabled].
Why video cannot be recorded on an memory card of my Canon VB-H630D?
To record video to an memory card when an event occurs, check the [Video Record Action] settings under [Event] and ensure it's set to [Record to Memory Card], not [Upload]. If recording-mode stream video isn't being saved due to network errors or failed HTTP/FTP uploads, check [Operation Settings] under [Memory Card] and set it to [Save Logs and Videos] instead of [Save Log]. To manually save recordings, you need camera control privileges.
Why can't data be uploaded from my Canon VB-H630D Security Camera?
Check the upload destination in the [Upload] menu and the upload operation upon event in the [Event] menu to ensure both are set correctly. You can test the upload destination from the [Upload] menu. Review logs in [Maintenance] > [View Logs] or on the server to check the operating environment.
How to solve Canon VB-H630D Security Camera Angle Setting Tool that does not operate?
Check if the LAN cable is correctly connected. Ensure the camera and the PC running the Camera Angle Setting Tool are on the same LAN segment. If you see a message about .NET Framework, install the required version or enable the settings. Also, check if you are using the latest version of the Camera Angle Setting Tool.
Critical warnings regarding electric shock and user-serviceable parts.
Steps to prepare and configure the camera for operation.
Using the VB Initial Setting Tool to configure network settings.
Configuring network parameters, including IP, DNS, and administrator password.
Adjusting video parameters like size, quality, and frame rate.
Managing user accounts, authorities, and host access restrictions.
Tool to configure intelligent functions for event detection.
Solutions for common problems encountered during camera operation.
Procedures to restore camera settings to factory defaults.
General| Video Resolution | 1920 x 1080 |
|---|---|
| Frame Rate | Up to 30 fps |
| Video Compression | H.264, MJPEG |
| Power Supply | PoE (IEEE 802.3af) |
| Image Sensor | 1/3-inch CMOS |
| Effective Pixels | 2.1 Megapixels |
| Minimum Illumination | 0.5 lx (Color, 1/30 sec), 0.05 lx (B/W, 1/30 sec) |
| Shutter Speed | 1/30 sec to 1/10, 000 sec |
| Resolution | Full HD (1080p) |
| Audio Compression | G.711 |
| Network Protocols | HTTP, HTTPS, TCP/IP, UDP, ICMP, ARP, RTP, RTSP, RTCP, FTP, SMTP, DHCP, DNS, DDNS, NTP, UPnP, SNMP, Bonjour |
| Network Interface | 10Base-T / 100Base-TX |
| Operating Temperature | -10°C to +50°C (14°F to 122°F) |
| Day/Night | Yes |
