22
PROBLEM CAUSE REMEDY
Phone makes several short rings and
stops and caller hears on hold music. If
phone picks up phone conversation is
garbled.
• Your system is operating via a modem
that does not support your phone
operating through the Smart Dialler
• Plug a splitter into the phone port on
your modem and have separate lines
to your phone and Smart Dialler
• If you have a SIM card installed, you
can use your system as a standalone
mobile use only and plug it in
elsewhere in the house without the
need to connect to landline or NBN.
The letter C appears permanently on the
base station
• talk and line are reversed in ports on
back of base station
• Unplug LINE and TEL from back of
base station and swap port position.
Mobile signal light is RED or OFF
• Low or no mobile network coverage
• Move unit to another position in
home/oce until a purple or blue
light shows. (RED light will still allow
an emergency call)
• Use an alternative SIM card
Unit is asking for a password when
placed in SET mode
• Your system is in a monitored mode
and cannot be altered
• Call CareAlert 1300 75 85 95 to change
any settings (fees apply)
Unit resets when emergency buttons are
pressed. Emergency call not made.
• Your system is operating through an
ADSL modem that is not ltered
• Fit an ADSL modem onto the main line
that is plugged into the modem.
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