Cayin N6 - Faq; Trouble Shooting

Symptom
Explanation
Remedial Action
Unable to turn on
The battery is too low to be
powered on
Charge the battery and try to
turn on again
No sound from
headphones
Volume in too low
Adjust the volume to a suitable
position
The headphone is damaged or bad
connections
Change the headphone
Output level of the music file is too
low
Play other music files
Unable to display
filename
The player does not support the
file format
Please cross check with the
acceptable file format support by
the player
TF card cannot be
recognized
TF card is formatted in a file system
that is not supported by the player
Theplayercanonlysupport
FAT16,FAT32,NTFSor
EXFATfilesystem
Music files cannot be
played
Music file is damaged
Please remove damaged file from
the player and play other music
files
Filename has no suffix
Happened occasionally when
parsing from an inappropriate Cue
file
Edit cue file
File playback error
Music file in TF card might have
been removed or deleted, causing
the playback error
Update music library
System Halt
Reset the player by the button at
the bottom of the player
Refresh firmware if needed
USB DAC cannot be
recognized
The driver has not been installed or
setup properly
PC music playback software has
not designated N6 as playback
output
Install appropriate USB Audio
driver and select N6 as system
output device at your music
playback software on your
computer
If you run into the following issues with your N6, please try to rectify the situation by the
remedial action suggested. If the problem remains after you tried the suggested action, please
contact our sales support or Maintenance department for alternative solution.
17
Trouble Shooting