19
Problem Solution
There is no ring on any extension Press RESET Switch (next to the relay) on the SMPS card of the PBX, twice.
The Power LED on the front panel Re-insert the connectors of the lead that connects
Is ON but there is no dial tone on the SMPS card to the main card of the PBX.
any extension. Re-insert the connectors at both ends of the lead.
. Testing & Debugging (For Service Engineer) )
.
Test all Ports: # * 0000 188 N # where, N= 0 to Disable
= 1 to Enable
Note: This setting gets disabled automatically after power off.
On enabling, every extension gets a short ring after every on-hook.
Debugging on Serial Port: # * 888 N # where, N= 0 to Disable debug mode
= 1 to Enable debug mode
Note: This setting gets disabled automatically after power off.
Testing code is transmitted on serial port for de-bugging on site.
. Technical Specifications .
. Warranty claim details .
This manual is also your Warranty document and should be preserved along with Invoice copy for claiming
warranty.
Model Number as per the Invoice: . . . . . . . . . . . . . . . . . . . . . . Product S.No.: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Date of purchase: . . . . . . . . . . . . . . . . . . . . . . . . . . Purchaser Name: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..
Purchaser’s Contact No: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Purchaser’s Address: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Copper Connections Pvt. Ltd. warrants that this product is manufactured under stringent quality standards, making it free from defects in
material and workmanship, as per the following terms and conditions:
1. The limited warranty for the system is valid for a period of twelve months from the date of purchase or fifteen months from the date
of manufacture which ever is earlier.
2. The limited warranty extends only to the original consumer/ purchaser of the product and is not assignable or transferable to any
subsequent purchaser/end user.
3. During the limited warranty period, Copper Connections Pvt. Ltd. or its authorised service network will repair or replace, at Copper
Connections Pvt. Ltd. option, any defective product or parts thereof with a new or factory rebuild replacement items and return the
product to the consumer in working conditions. No charge will be made to the consumer for either parts or labour in repairing or
replacing the product. All replaced parts shall become the property of Copper Connections Pvt. Ltd..
4. Repaired product will be warranted for a balance of original warranty period.
5. Upon request from Copper Connections Pvt. Ltd. or its authorised service center, the consumer must provide purchase receipt or
other information to prove the date and place of purchase.
6. The consumer shall have no benefit or coverage if any of the following conditions are applicable:
a) The product has been subjected to abnormal use, abnormal condition, improper storage, exposure to moisture or dampness,
exposure to excessive temperature or fire etc., unauthorised modifications, unauthorised connections, unauthorised repairs
including but not limited to use of unauthorised spare parts in repairs, misuse, neglect, abuse, accident, alteration, improper
installation.
b) Copper Connections Pvt. Ltd. was not notified by consumer of the alleged defect or malfunction of the product during the limited
warranty period.
c) The product was used with or connected to equipment not fit for use with Copper Connections Pvt. Ltd. system or used in other
than its intended use.
d) THE SYSTEM IS NOT CONNECTED TO A PROPER EARTH OR INCASE HIGH VOLTAGES APPEAR ON EARTH.
e) THE DAMAGE IS CAUSED BY LIGHTENING ON EXTENSIONS/ JUNCTION LINES/ OR SPIKES/ SURGES/ HIGH
VOLTAGES FROM AC MAIN SUPPLY.
7. The consumer may contact the authorised dealer to call the service persoNNNel for carrying out repairs or maintenance and the
same would be attended within a reasonable response time assigned to the dealer.
8. The consumer will be billed for parts or labour charges not covered by this limited warranty.
9. If the product is brought to Copper Connections Pvt. Ltd. for repairs, after the warranty period Copper Connections Pvt. Ltd. normal
service policy shall apply and customer shall be charged accordingly.
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