Chamberlain MyQ Series User Manual

CONNECTION ISSUES (CONTINUED)
Problem:
Green LED on the Internet Gateway is blinking
If the green LED on the Internet Gateway is blinking, the Internet Gateway has obtained an IP address from the router, but
the Internet Gateway is not connecting to the MyQ Server.
Solution:
Determine if a router setting (e.g. firewall setting) is preventing the Internet Gateway from communicating with the
Internet.
• Reviewtherouter’ssettingsandmanual.
• TheInternetGatewayrequiresUDPport80tohaveaUDPtimeoutof180secorgreater.
Determine if a network security appliance (firewall, e.g. SonicWALL
®
, ZyWall) is installed.
• DetermineifthenetworksecuritysettingsarepreventingconnectionoftheInternetGatewaytotheInternet.
• TheInternetGatewayrequiresUDPport80tohaveaUDPtimeoutof180secorgreater.SonicWALL®’sUDP
timeout must be adjusted to be 180 sec or longer for both inbound and outbound data traffic.
SonicWALL
®
Fire Wall
MyQworkaroundforaSonicWALLNetworkAppliance.
Problem:
TheproblemslistedabovearecausedbySonicWALL’sfactorydefaultUDPconnectiontimerbeingsetto30secondswhich
closes the Internet Gateway connection to the server after the Internet Gateway enters its sleep state and reduces
communication to the server to once every 60 seconds. When this occurs, the Internet Gateway will take up to 2 minutes to
recognize the connection to the server is lost before trying to re-establish connection. The process will continue to repeat.
WhenaMyQdeviceisbehindaSonicWALLNetworkAppliance,thefollowingMyQappperformanceissuesmayoccur:
1. Difficulty controlling a MyQ device through the MyQ app.
2. ManualoperationofaMyQdevicemaynotchangestateontheMyQapp(commercialdoorisclosedbypressing
wallcontrol,butappshowsdooropen).
3. Upon power cycling of an Internet Gateway the app will work for a brief period of time and then enter a non-working
state.
Solution:
TheSonicWALLUDPconnectiontimershouldbechangedto120secondsorgreater.LiftMasterrecommendsaminimum
value of 180 seconds. The timer must be changed in multiple locations.
1. The default UDP timer should be changed, which will change the UDP connection timer for any new rule
madetotheSonicWALL.
2. AnycurrentLAN->WANrulesmusthavetheUDPconnectiontimeoutupdatedmanually.Set“DefualtUDP
ConnectionTimeout(seconds):”to“360”andset“UDPConnectionInactivityTimeout(seconds):”to
“360”.

Chamberlain MyQ Series Specifications

General

Connectivity	Wi-Fi
Control	Smartphone app, remote control
Voice Control	Amazon Alexa, Google Assistant
Safety Sensors	Yes
Brand	Chamberlain
Model Series	MyQ Series
Type	Garage Door Opener
Compatibility	Most garage door opener brands
Installation	DIY installation