MagicQ Training Course
16 of 21 – Part Three: Maintenance
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2. MagicQ Console Fault Finding
No Outputs
Check whether the desk is operating correctly by opening the Outputs Window and
looking at the channel data. If channels are not at their correct levels then check:
Are the Grand Master and Playback Master (Sub Master) faders up?
Are Playback faders raised?
Are the Playbacks active (shown as Red)?
Is there channel data recorded in the Cues on the playbacks?
Is BLIND mode on?
Are heads and dimmers patched to the correct universe?
If the Outputs Window shows correct values then check the Outputs are configured and
enabled correctly in the View DMX I/O view of the Setup Window. If you are using an
Ethernet converter box check that it is receiving data correctly. Check:
Outputs are configured correctly
Outputs are enabled
TCP/IP address and sub net mask are configured correctly (Setup View, Settings).
Typically, IP address should be 2.9.200.1 and sub net mask should be 255.0.0.0.
Ethernet box is powered up and connected to the console correctly
Ethernet box is configured correctly (typically uses ArtNet Universe 0-0)
Desk Not Responding
Is the time changing in the status window? If the time is not changing then a reset is
required (see Resetting the Console) below. If the time is changing then the main
processor and software are running fine. Check
Master faders up
Correct playback pages selected
Playback has a Cue stored on it
The desk is not locked (CTRL top left soft button)
Is button test mode on? (hold top left SHIFT button and press top right SHIFT
button)
Are all the Select buttons flashing blue? This indicates that the front panel is not
communicating with the main processor board. Try:
Pressing CTRL 9 on the external keyboard – this resets the front panel.
Pressing CTRL 0 on the external keyboard – this resets the MagicQ application.
Pressing CTRL BREAK on the external keyboard – this shuts down the console.
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