Char-Broil SmartChef User Manual

16
Phase
Discovery
Problem Possible Cause Prevention/Solution
App does not
discover an
appliance that has
been previously
setup
App not
communicating
properly with the
cloud and appliance
1. Cl
ose app and restart
Discovery
App does not
discover an
appliance that has
been previously
setup
App not
communicating
properly with the
cloud and appliance
1. P
ower cycl
e the
applianc
e and wait f
or it
t
o reboot and connect
Discovery
App does not
discover an
appliance that has
been previously
setup
Appliance is still
connecting to the
Wi-Fi router
1. W
ait for appliance
to complete c
onnecting
with the Wi- Fi rout
er.
2. Onc
e user receiv
es
a push notification that
applianc
e ready, the
y
may open the app and
s
tart using
Discovery
When restarting the
app, the phone does
not connect to the
appliance
Phone and
appliance are not
on the same Wi-Fi
network
1. Check t
o ensur
e
appliance and phone
ar
e on the same Wi-
Fi
network
Usage
Appliance looses
communication with
the Phone
During normal
usage, the user may
close the phone
or app. Once the
phone is open and
the app is running
it can take up to
30 seconds to
reconnect
1. Wait for phone
t
o reconnect t
o the
appliance
2. If aft
er 30 sec
onds
and the appliance is not
c
ommunicating, rest
art
the app
Usage
User stops receiving
push notification
Cache full or
connection not
being made
1. Res
t
art phone and
app typic
ally fix
es this
is
sue.
Usage
Appliance message
in app alerts
user that it is
disconnected
Appliance rebooting
or not properly
powered
1. W
ait for applianc
e
to finish booting and
c
onnecting t
o the Wi-Fi
netw
ork
15.124440 SnapSmoker GG ENG 15102042.indd 16 7/20/15 11:36 AM

Char-Broil SmartChef Specifications

General

Brand	Char-Broil
Model	SmartChef
Category	Smokers
Language	English