CircuPool RJ45+ - Troubleshooting; Common Scenarios and Solutions

SCENARIO:
POSSIBLE CAUSE:
SUGGESTED ACTION:
Low or no chlorine
residual in pool
Insufficient Chlorine Output Level
Increase Output Level. This is often required
seasonally with increasing temperatures.
(Also cloudy water, green pool)
Insufficient run time
Increase run time to at least 1 hour per 10°
ambient temp. Ensure 1.5-2x filter turnover.
Heavy pool use, inclement weather,
organic matter
Activate Super CL mode or chemically shock
pool.
Water chemistry issues, such as:
Low Chlorine Stabilizer
Low salt in pool
Phosphates in pool
Nitrates in pool
Contact pool professional, ensure all chemicals
on page 8 are within range.
Cell is dirty, clogged, or has excessive
scaling or mineral build-up
Remove Cell from plumbing, inspect and clean
(see page 12).
Flow switch not triggered, or excessive
bubbles / air in cell
Inspect Flow Switch, verify sufficient water flow
Inactive unit, power is off
Turn on system, or see “No Power”
Low or no Chlorine residual in
pool after recent installation
Water chemistry was not balanced prior
to system installation and a high chlorine
demand persists
Contact pool professional, ensure all chemicals
on page 8 are within range, chemically shock
pool if necessary. Run system at maximum
output.
System hasn’t been running
Double check all connections, verify system runs
in sync with circulation pump.
System is connected to incorrect voltage
and is not operational
Have a professional test power source and
ensure correct connection.
No Power
System is turned off
Turn system on, verify circulation pump is active
Problem with input power,
voltage, or configuration of system wiring
Have a professional test input power & ensure
correct wiring configuration & connections.
Fuse / Reset has tripped
Allow one hour to cool.
Other malfunction in unit
Contact customer support
Cell Maint. LED is on
(Has priority over salinity
LED indicators if also lit)
It is time to clean the Electrolytic Cell.
The Cell must be cleaned (see page 12 for
instructions).
Salinity is out of range
Verify salinity (see pages 6-7).
Cell efficiency has been greatly reduced
Inadequate water flow exists, or Cell must be
replaced.
Incorrect Cell Version set
Verify Cell Version in system status menu
Lo Salt LED is on /
Salinity is out of range
Manually verify salinity (see pages 6-7).
Hi Salt LED is on
Loose Cell connection, or Cell is dirty or
clogged
Inspect and clean Cell if necessary.
Incorrect Cell Version set
Verify Cell Version in system status menu
For more information or troubleshooting, visit www. circupool.com/help
TROUBLESHOOTING