• Press the Messages button on your telephone
Voicemail
Accessing Voicemail From Your Cisco Telephone
o Call our help desk at extension 7300 for default temporary password
First Time Mailbox Setup
• The first time you access your mailbox, you will need to run through the initial enrollment to
activate your mailbox. It is important to complete all of these steps, otherwise your options
will not be saved and you will have to go through them again.
• Access your mailbox as shown above using the default password
• Follow the prompts to set up your mailbox
o Record your name (first and/or last name)
o Record a custom voicemail greeting
o Change your temporary password
• Note: Your password must not be consecutive digits (e.g. 12345), repeating digits (e.g. 11111)
or the same as your extension number. It also must be at least 3 digits lon
g
.
Accessing Your Mailbox From Outside The System
• Call your direct dial number or have another person transfer you to your mailbox
• When you get your mailbox, press the * (asterisk) key
• Enter your mailbox ID, typically your extension number
• Enter your password
To Check Messages
• Log into your voicemail box
• Press the 1 key for new messages
• Follow the prompts to listen to and manage your messages
To Reply To A Message
• After listening to the message, press the 1 key to reply to a message
• Follow the prompts to record your reply, add recipients and to send it
• Note: Press ## to switch between number and name spelling
• Follow the prompts to handle the original message to which you replied
To Forward A Message
• After listening to the message, press the 5 key to forward the message
• Follow the prompts to address the message to one or more recipients, record an introduction
if desired and to forward the message
• Follow the prompts to handle the original message which you have forwarded
Sending A Voice Message
• You can simply dial * (asterisk) plus the extension to access a user’s mailbox
• From the voicemail main menu, press the 2 key to send a message
• Follow the prompts to record, address and send the message
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