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Service and Support
The services and support programs described in the table below are available as part of the Cisco Desktop Switching
Service and Support solution, and are available directly from Cisco and through resellers.
Ordering Information
For More Information on Cisco Products, Contact:
• US and Canada: 800 553-NETS (6387)
• Europe: 32 2 778 4242
• Australia: 612 9935 4107
• Other: 408 526-7209
• World Wide Web URL: http://www.cisco.com
Service and Support
Features Benefits
Advanced Services
Total Implementation
Solutions (TIS)
available
direct from Cisco
Packaged Total
Implementation
Solutions (Packaged TIS)
available through
resellers
•Project management
• Site survey, configuration deployment
• Installation, text, and cutover
•Training
• Major Moves, Adds, Changes (MAC)
• Design review and product staging
• Supplements existing staff
• Ensures functionality meets needs
• Mitigates risk
Te c hnical Support Services
SMARTnet and
SMARTnet Onsite (OS)
available direct from
Cisco
Packaged SMARTnet
available through
resellers
• 24x7 access to software updates
•Web access to technical repositories
•Telephone support through the Technical
Assistance Center
• Advance replacement of hardware parts
• Enables proactive or expedited issue
resolution
•Lowers cost of ownership by utilizing
Cisco expertise and knowledge
• Minimize network downtime
Model Numbers
Configuration
WS-C2950ST-24-LRE
• 24 LRE ports + 2 10/100/1000BASE-T ports + 2 SFP ports (two of the four uplinks active
at one time)
• Based upon the 2950 Enhanced Software Image (EI)
WS-C2950ST-8-LRE
•8 LRE ports + 2 10/100/1000BASE-T ports + 2 SFP ports (two of the four uplinks active at
one time)
• Based upon the 2950 Enhanced Software Image (EI)
GLC-SX-MM(=)
• GE SFP, LC connector SX transceiver
GLC-LH-SM(=)
• GE SFP, LC connector LX transceiver
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