Contents
vii
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5
OL-23092-01
CHAPTER
7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1
Model Information Screen 7-2
Status Menu 7-3
Status Messages Screen 7-3
Network Statistics Screen 7-10
Firmware Versions Screen 7-13
Expansion Module(s) Screen 7-14
Call Statistics Screen 7-15
Using Test Tone 7-18
CHAPTER
8 Monitoring the Cisco Unified IP Phone Remotely 8-1
Accessing the Web Page for a Phone 8-2
Disabling and Enabling Web Page Access 8-3
Configuring the Cisco Unified IP Phone to use HTTP/HTTPS Protocols 8-4
Device Information 8-4
Network Configuration 8-5
Network Statistics 8-9
Device Logs 8-11
Streaming Statistics 8-12
CHAPTER
9 Troubleshooting and Maintenance 9-1
Resolving Startup Problems 9-1
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications
Manager 9-2
Identifying Error Messages 9-3
Checking Network Connectivity 9-3
Verifying TFTP Server Settings 9-3
Verifying IP Addressing and Routing 9-3
Verifying DNS Settings 9-4
Verifying Cisco Unified Communications Manager Settings 9-4
Cisco CallManager and TFTP Services Are Not Running 9-4
Creating a New Configuration File 9-5
Registering the Phone with Cisco Unified Communications Manager 9-5
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6
Cisco Unified IP Phone Resets Unexpectedly 9-6
Verifying Physical Connection 9-6
Identifying Intermittent Network Outages 9-6
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