Contents
viii
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.5
OL-23092-01
Verifying DHCP Settings 9-7
Checking Static IP Address Settings 9-7
Verifying Voice VLAN Configuration 9-7
Verifying that the Phones Have Not Been Intentionally Reset 9-7
Eliminating DNS or Other Connectivity Errors 9-8
Checking Power Connection 9-8
Troubleshooting Cisco Unified IP Phone Security 9-8
General Troubleshooting Tips 9-10
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 9-14
Resetting or Restoring the Cisco Unified IP Phone 9-14
Performing a Basic Reset 9-14
Performing a Factory Reset 9-15
Using the Quality Report Tool 9-17
Monitoring the Voice Quality of Calls 9-17
Using Voice Quality Metrics 9-18
Troubleshooting Tips 9-18
Where to Go for More Troubleshooting Information 9-19
Cleaning the Cisco Unified IP Phone 9-20
APPENDIX
A Providing Information to Users Via a Website A-1
How Users Obtain Support for the Cisco Unified IP Phone A-1
Giving Users Access to the User Options Web Pages A-1
How Users Access the Online Help System on the Phone A-2
How Users Get Copies of Cisco Unified IP Phone Manuals A-2
Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only) A-2
How Users Subscribe to Services and Configure Phone Features A-3
How Users Access a Voice-Messaging System A-3
How Users Configure Personal Directory Entries A-4
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-4
APPENDIX
B Feature Support by Protocol for the Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and
7945G
B-1
APPENDIX
C Supporting International Users C-1
Adding Language Overlays to Phone Buttons C-1
Installing the Cisco Unified Communications Manager Locale Installer C-1
Support for International Call Logging C-2
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