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Cisco EPC3212 User Manual

Cisco EPC3212
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Cisco Model DPC3212 and EPC3212
VoIP Cable Modem
User Guide
In This Document
IMPORTANT SAFETY INSTRUCTIONS ...............................................................2
Introduction...............................................................................................................10
What's In the Carton?...............................................................................................12
Front Panel Description ...........................................................................................13
Back Panel Description ............................................................................................14
What Are the System Requirements for Internet Service?..................................15
How Do I Subscribe to High-Speed Internet and Telephone Service? .............16
Where Is the Best Location for My Cable Modem?..............................................18
How Do I Mount the Modem on a Wall? (Optional)...........................................19
What Are the Requirements for Telephone Service?...........................................22
How Do I Connect the Cable Modem for Internet and Telephone Service?....23
Installing USB Drivers..............................................................................................27
Frequently Asked Questions...................................................................................29
Having Difficulty? ....................................................................................................34
Tips for Improved Performance .............................................................................35
Front Panel LED Status Indicator Functions.........................................................36
Notices........................................................................................................................38

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Cisco EPC3212 Specifications

General IconGeneral
DC-in jackYes
Modem (RJ-11) ports2
Ethernet LAN (RJ-45) ports1
Storage temperature (T-T)-20 - 60 °C
Operating temperature (T-T)0 - 40 °C
Operating relative humidity (H-H)0 - 90 %
LED indicatorsLink, Power
Cables includedLAN (RJ-45), USB
InternalNo
Modulation128-QAM, 16-QAM, 32-QAM, 64-QAM, 8-QAM, QPSK
Frequency range0.005 - 0.065 GHz
Power consumption (typical)9.6 W
Weight and Dimensions IconWeight and Dimensions
Weight390 g
Dimensions (WxDxH)176 x 145 x 50 mm

Summary

IMPORTANT SAFETY INSTRUCTIONS

Notice to Installers

Servicing instructions for qualified personnel to reduce electric shock risk.

Ground the Product

Ensure coaxial cable system is grounded to protect against surges and static.

Protect the Product from Lightning

Instructions for disconnecting power and signal inputs during lightning.

Eliminate AC Mains Overloads

Warnings against overloading power outlets and cords to prevent fire/shock.

Protect from Exposure to Moisture and Foreign Objects

Warnings about liquids, moisture, and inserting objects into openings.

Service Warnings

Caution against opening the product cover as it voids warranty and exposes dangerous voltages.

Introduction

Benefits and Features

Overview of outstanding benefits and features of the VoIP cable modem.

What's In the Carton?

Front Panel Description

Back Panel Description

System Requirements

Minimum System Requirements for a PC

Specifies minimum hardware and software for PC internet connectivity.

Minimum System Requirements for Macintosh

Specifies minimum hardware and software for Macintosh internet connectivity.

System Requirements for an Ethernet Connection

Lists requirements for establishing an Ethernet network connection.

System Requirements for a USB Connection

Lists requirements for establishing a USB network connection.

Subscribing to Service

I Do Not Have a High-Speed Internet Access Account

Steps to set up a new internet account with a service provider.

I Want to Use the Cable Modem for Telephone Service

Procedure for setting up telephone service with the cable modem.

Modem Location

Best Location for My Cable Modem

Recommendations for choosing an ideal placement for the cable modem.

Modem Mounting

How Do I Mount the Modem on a Wall? (Optional)

Instructions for mounting the cable modem horizontally on a wall.

Location and Dimensions of Wall-Mounting Slots

Details the size and placement of slots for wall mounting.

Telephone Service Requirements

Number of Telephone Devices

Explains limitations on connecting devices based on Ringer Equivalent Number (REN).

Telephone Device Types

Discusses compatibility and connection of different types of telephone devices.

Dialing Requirements

Specifies that telephones should be set to DTMF dialing.

Telephone Wiring Requirements

Outlines requirements for interior telephone wiring and distance limits.

Connecting the Cable Modem

Connecting and Installing Internet Devices

Professional installation options and guidance for connecting devices.

Connecting the Cable Modem for High-Speed Data and Telephone Service

Step-by-step installation procedure for data and telephone services.

Ethernet Connection

Instructions for connecting a PC using an Ethernet cable.

USB Connection

Instructions for connecting a PC using a USB cable.

Installing USB Drivers

Installing USB Drivers on Windows 2000 Systems

Step-by-step guide for installing USB drivers on Windows 2000.

Installing USB Drivers on Windows XP Systems

Step-by-step guide for installing USB drivers on Windows XP.

Installing USB Drivers on Windows Vista Systems

Step-by-step guide for installing USB drivers on Windows Vista.

Frequently Asked Questions

Renewing the IP Address on Windows 2000 or XP Systems

Procedure to renew IP address for Windows 2000/XP if internet access fails.

Renewing the IP Address on Macintosh Systems

Procedure to renew IP address for Macintosh if internet access fails.

Configuring TCP/IP on Windows XP Systems

Steps to configure TCP/IP settings for Windows XP.

Configuring TCP/IP on Windows 2000 Systems

Steps to configure TCP/IP settings for Windows 2000.

Configuring TCP/IP on Macintosh Systems

Steps to configure TCP/IP settings for Macintosh.

Having Difficulty?

Common Troubleshooting Issues

Addresses common problems like status indicators and connection errors.

Tips for Improved Performance

Check and Correct

Offers tips to resolve performance issues and check connections.

Front Panel LED Status Indicator Functions

Initial Power Up, Calibration, and Registration (AC Power applied)

Explains LED behavior during modem startup and network registration.

Normal Operations (AC Power Applied)

Describes the meaning of front panel LEDs during normal modem operation.

Notices

Trademarks

Lists registered trademarks of Cisco Systems and other companies.

Disclaimer

Cisco's statement regarding responsibility for errors and right to change the guide.

Documentation Copyright Notice

Information subject to change; reproduction requires written permission.

Software and Firmware Use Notice

Legal notice regarding the use and copying of software and firmware.

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