Voice Gateway with Router
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Appendix A: Troubleshooting
Common Problems and Solutions
4. Click the OK button in the Internet Protocol (TCP/IP) Properties window, and click the OK button in
the Local Area Connection Properties window.
5. Restart the computer if asked.
6. Click the OK button in the Internet Protocol (TCP/IP) Properties window, and click the OK button in
the Local Area Connection Properties window.
7. Restart the computer if asked.
For Windows XP:
The following instructions assume you are running Windows XP with the default interface. If you are using
the Classic interface (where the icons and menus look like previous Windows versions), please follow the
instructions for Windows 2000.
1. Click Start and Control Panel.
2. Click the Network and Internet Connections icon and then the Network Connections icon.
3. Right-click the Local Area Connection that is associated with the Ethernet adapter you are using,
and select the Properties option.
4. In the This connection uses the following items box, highlight Internet Protocol (TCP/IP), and click
the Properties button. Make sure that Obtain an IP address automatically and Obtain DNS
server address automatically are selected.
B. Open a command prompt.
• For Windows 98 and Millennium, click Start and Run. In the Open field, type command. Press the
Enter key or click the OK button.
• For Windows 2000 and XP, click Start and Run. In the Open field, type cmd. Press the Enter key or
click the OK button.
C. In the command prompt, type ping 192.168.0.1 and press the Enter key.
• If you get a reply, the computer is communicating with the Voice Gateway.
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