March 2023 | pg. 8
Technical Support
When to call for Technical Support
Contact your organizational IT staff or Telemedicine Coordinator when:
Your internet is down.
Network cable is broken or missing.
You cannot find the remote control.
You do not know which network jack to plug into.
Contact Ontario Health (OTN) Service Desk when:
Call does not connect
Video camera problems
Call quality is poor
Call drops and you are unable to reconnect
Support Hours: Mon – Fri 7:00 AM to 6:00 PM Please Call: 1- 855-654-0888.
Appendix
Best Practice Guidelines
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