Cisco TelePresence SX20 Reference Guide

March 2023 | pg. 8
Technical Support
When to call for Technical Support
Contact your organizational IT staff or Telemedicine Coordinator when:
 Your internet is down.
 Network cable is broken or missing.
 You cannot find the remote control.
 You do not know which network jack to plug into.
Contact Ontario Health (OTN) Service Desk when:
 Call does not connect
 Video camera problems
 Call quality is poor
 Call drops and you are unable to reconnect
Support Hours: Mon – Fri 7:00 AM to 6:00 PM Please Call: 1- 855-654-0888.
Appendix
Best Practice Guidelines

Cisco TelePresence SX20 Specifications

General

Digital zoom	5 x
Optical zoom	2.5 x
Aspect ratio	16:9
Supported video modes	1080p, 576p, 720p
Supported graphics resolutions	176 x 144, 352 x 288, 704 x 576, 720 x 480, 720 x 576, 1280 x 768, 1280 x 800, 1280 x 960, 1024 x 576 (WSVGA), 1280 x 1024 (SXGA), 1280 x 720 (HD 720), 1280 x 768 (WXGA), 1360 x 768 (WXGA), 1920 x 1080 (HD 1080), 640 x 480 (VGA), 800 x 600 (SVGA)
Line-in	Yes
USB 2.0 ports quantity	2
Ethernet LAN (RJ-45) ports	1
Ethernet LAN data rates	10, 100, 1000 Mbit/s
AC input voltage	100-240 V
AC input frequency	50 - 60 Hz
Power consumption (typical)	40 W
Storage temperature (T-T)	-20 - 60 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	10 - 90 %
Voice codecs	G.711, G.722, G.722.1

Weight and Dimensions

Depth	180 mm
Width	300 mm
Height	34 mm
Weight	1400 g