Cisco UCS C240 M3 - STEP 17 SELECT SERVICE and SUPPORT LEVEL

Cisco UCS C240 M3 High-Density Rack Server (Large Form Factor Hard Disk Drive Model)
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CONFIGURING the SERVER
STEP 17 SELECT SERVICE and SUPPORT LEVEL
A variety of service options are available, as described in this section.
Unified Computing Warranty, No Contract
If you have noncritical implementations and choose no service contract, the following coverage
is supplied:
■ Three-year parts coverage.
■ Next business day (NBD) parts replacement eight hours a day, five days a week.
■ 90-day software warranty on media.
■ Downloads of BIOS, drivers, and firmware updates.
■ UCSM updates for systems with Unified Computing System Manager. These updates include
minor enhancements and bug fixes that are designed to maintain the compliance of UCSM
with published specifications, release notes, and industry standards.
Unified Computing Support Service
For support of the entire Cisco Unified Computing System, Cisco offers the Cisco Unified
Computing Support Service. This service provides expert software and hardware support to help
sustain performance and high availability of the unified computing environment. Access to the
Cisco Technical Assistance Center (TAC) is provided around the clock, from anywhere in the
world.
For UCS blade servers, there is Smart Call Home, which provides proactive, embedded
diagnostics and real-time alerts. For systems that include Unified Computing System Manager,
the support service includes downloads of UCSM upgrades. The Unified Computing Support
Service includes flexible hardware replacement options, including replacement in as little as
two hours. There is also access to Cisco's extensive online technical resources to help maintain
optimal efficiency and uptime of the unified computing environment. You can choose a desired
service listed in
Table 20.
Table 20 UCS Computing Support Service
Product ID (PID) On Site? Description
CON-UCS1-C240-M3-W No UC Support 8X5XNBD
CON-UCS2-C240-M3-W No UC Support 8X5X4
CON-UCS3-C240-M3-W No UC Support 24x7x4
CON-UCS4-C240-M3-W No UC Support 24x7x2
CON-UCS5-C240-M3-W Yes UC Support 8X5XNBD
CON-UCS6-C240-M3-W Yes UC Support 8X5X4
CON-UCS7-C240-M3-W Yes UC Support 24x7x4
CON-UCS8-C240-M3-W Yes UC Support 24x7x2