NAME: “Unknown on Slot 4", DESCR: “Unknown”
PID: UCS-E140D-M1/K9 , VID: V00 , SN: FOC16161F5E
This problem occurs if you installed an unsupported version of Cisco IOS software. The supported Cisco IOS
software version on E-Series Servers is 15.2(4)M and later versions. For details, see the “Verifying the Router,
E-Series Server, and Cisco IOS Software Version Compatibility” section in the getting started guide for the
version of the CIMC that you are using. The getting started guides are available at: http://www.cisco.com/c/
en/us/support/servers-unified-computing/ucs-e-series-servers/products-installation-guides-list.html
RAID Operation is Stuck
This section is applicable to E-Series Servers and the SM E-Series NCE. This section is not applicable to
the EHWIC E-Series NCE.
Note
Symptom—After the rebuild, reconstruction, and consistency checks trigger, the RAID operation does not
proceed and remains at 0%, and the elapsed time displays 0 seconds.
This problem occurs because RAID operations rely on the memory of the host operating system to function
properly. To resolve this problem, verify if the operating system has booted. If it has not booted, boot the
operating system.
No Drives Available to Configure RAID
This section is applicable to E-Series Servers and the SM E-Series NCE. This section is not applicable to
the EHWIC E-Series NCE.
Note
Symptom—When you click Create to configure RAID, you notice that no drives are available in the Select
Drives area.
To resolve this problem, make sure that the state of the drive is unconfigured good. See “Changing the Physical
Drive State” section in the configuration guides for the version of the CIMC that you are using.
The configuration guides are available at: http://www.cisco.com/c/en/us/support/servers-unified-computing/
ucs-e-series-servers/products-installation-and-configuration-guides-list.html
RAID Array Disappeared From the CIMC GUI
This section is applicable to E-Series Servers and the SM E-Series NCE. This section is not applicable to
the EHWIC E-Series NCE.
Note
Symptom—CIMC GUI does not show the RAID array that was originally present in the system.
This problem can occur if during bootup, at LSI OpROM, you concurrently entered wrong or empty pass
phrase three times. Because of the “BIOS Continue on Error” feature, the booting process continues, but the
drives cannot be accessed.
To resolve this problem, do the following:
1
Reboot the system, and then enter the correct pass phrase.
2
From LSI WebBIOS, configure the new pass phrase or remove security.
Troubleshooting Guide for Cisco UCS E-Series Servers and the Cisco UCS E-Series Network Compute Engine
22
Overview
Storage Troubleshooting
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