How to fix Citizen Cutter not cutting cleanly?
If the media is not being cut cleanly, the blade may need cleaning. If cleaning doesn't resolve the issue, the Cutter Unit blade may be worn out and require replacement.
Why is my Citizen Barcode Reader not printing neatly?
If your Citizen Barcode Reader is not printing neatly, ensure that the media and ribbon are correctly set. Adjust the printing density using the menu or control software. If the platen is dirty, clean it with ethyl alcohol; if it is deformed, it should be replaced. Consult with the dealer that supplied the printer concerning the replacement.
What to do if Citizen Barcode Reader feeds paper but does not print?
If your Citizen Barcode Reader is feeding paper but not printing, check if the thermal printhead is dirty or has a label stuck to it. Clean any dirt with the provided head cleaner. Remove any stuck labels, using a soft cloth soaked in ethyl alcohol for adhesive residue. Ensure you are using the recommended ribbon or one of the same type.
Why does the printing position change on my Citizen Barcode Reader?
If the printing position changes on your Citizen Barcode Reader, make sure the media and ribbon are correctly set. Clean the platen with ethyl alcohol if it's dirty, and replace it if deformed. Check the software and communication status set by the host computer if an error message appears. Ensure the correct menu values are set using the operating panel or host computer. Adjust the media sensitivity to appropriate values, and if the problem persists, change the 'Sensor level' in the 'System setup'.
What to do if my Citizen Cutter printer stopped because of abnormal auto cutter temperature?
If the printer has stopped due to an abnormal auto cutter temperature, the suggested solution is to wait until the Cutter Unit cools down.
What to do if media jammed in Citizen Cutter?
If the media is jammed, try the following: - Remove any foreign matter that may be obstructing the cutter. - Ensure all connections are firm. - If needed, replace the Cutter PCB Unit or the Main PCB Unit in the printer. - You can also adjust the gap.
How to troubleshoot LED not lighting up on Citizen Barcode Reader?
If the LED on your Citizen Barcode Reader doesn't light up when you connect the power, ensure the power cord is correctly plugged into both the electrical outlet and the printer's power inlet. Check that the outlet is receiving power, and verify the building's power supply. If the power cord is damaged, replace it with one specifically designed for the printer. If necessary, replace the main fuse in the building’s fuse box, and reset the main breaker. Ask a qualified serviceman to carry out the replacement.
How to fix wrinkled ribbon on Citizen Barcode Reader?
If the ribbon is wrinkled in your Citizen Barcode Reader, adjust the tension and left-right balance using the ribbon tension and balance adjustment knobs. Also, set the appropriate printing density using the menu or control software. If the issue persists, use the recommended products or equivalent; otherwise, contact a service representative.
What to do if the ribbon slips on Citizen Barcode Reader?
If the ribbon slips (and ribbon dirt is produced) on your Citizen Barcode Reader, adjust the tension using the ribbon tension adjustment knob.
How to fix ribbon not winding on Citizen Barcode Reader?
If the ribbon does not wind in your Citizen Barcode Reader, ensure the ribbon is set in the correct course and that the winding direction is correct.
General| Print Method | Thermal Transfer / Direct Thermal |
|---|---|
| Print Resolution | 300 dpi |
| Operating System Compatibility | Windows |
| Maximum Print Length | 999 mm |
| Connectivity | Parallel, Serial, USB |
| Media Sensors | Reflective and transmissive |
| Media Thickness | 0.0025 to 0.01 inches |
| Ribbon Length | 300 m |
| Ribbon Core | 1 inch |
| Interfaces | Parallel, Serial, USB |
| Memory | 16 MB |
| Label Width | 9 mm - 54 mm |
| Power Source | AC 100-240V, 50/60 Hz |
| Print Speed | Up to 4 ips (100 mm/s) |
| Media Type | Roll-fed, die-cut, continuous, fanfold |
| Media Roll Diameter | 5" (127 mm) O.D. on a 1" (25.4 mm) I.D. core |
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