How to fix Citizen Cutter not cutting cleanly?
If the media is not being cut cleanly, the blade may need cleaning. If cleaning doesn't resolve the issue, the Cutter Unit blade may be worn out and require replacement.
What to do if my Citizen Cutter printer stopped because of abnormal auto cutter temperature?
If the printer has stopped due to an abnormal auto cutter temperature, the suggested solution is to wait until the Cutter Unit cools down.
What to do if media jammed in Citizen Cutter?
If the media is jammed, try the following: - Remove any foreign matter that may be obstructing the cutter. - Ensure all connections are firm. - If needed, replace the Cutter PCB Unit or the Main PCB Unit in the printer. - You can also adjust the gap.
General| Print technology | Direct thermal |
|---|---|
| USB port | No |
| RS-232 interface | Yes |
| Optional connectivity | Ethernet |
| USB 1.1 ports quantity | 1 |
| USB 2.0 ports quantity | 0 |
| Connectivity technology | Wired |
| Power requirements | 100 - 240V, 50 / 60Hz |
| Compatible operating systems | Windows 2000/XP |
| Flash memory | 2 MB |
| Certification | UL, C-UL, FCC: class A, CCC, CE Marking |
| Internal memory | 8 MB |
| Number of fonts | 2 |
| Built-in barcodes | PDF417, UPC-A, UPC-E |
| Built-in processor | 32 Bit RISC |
| Mean cycles between failures (MCBF) | 1000 |
| Core diameter | 25.4 mm |
| Media thickness | 0.0635 - 0.254 mm |
| Maximum label width | 104 mm |
| Maximum label length | 812 m |
| Maximum roll diameter | 127 mm |
| Supported paper width | 19.5 - 118 mm |
Weight and Dimensions| Depth | 289 mm |
|---|---|
| Width | 231 mm |
| Height | 186 mm |
Describes the printer's high-speed and high-quality printing capabilities using its thermal-transfer system.
Highlights the printer's user-friendly operation with VuePrint menu system and easy media loading.
Details standard serial, IEEE1284, USB1.1 interfaces and optional Ethernet/Wi-Fi capabilities.
Notes optional auto-cutter/peeler units and standard adjustable sensors for media detection.
Details CE marking conformity to Low Voltage and EMC Directives for European users.
States FCC compliance for Class A digital devices and potential interference in commercial environments.
Addresses radio frequency energy and potential interference for Canadian users.
Provides comprehensive safety guidelines for product operation, handling, and maintenance.
Advises users to read the manual, notes potential changes, and prohibits reproduction.
Lists prohibited actions and defines warning/caution symbols to prevent injury or damage.
Covers general handling, cleaning, and installation precautions for the printer.
Details how to confirm all accessories are included and how to remove packing material.
Identifies and describes the components visible on the front view of the printer.
Identifies and describes internal components like media holder bar, motor cover, and adjustment dials.
Details the thermal head, platen, various sensors, and media guides.
Explains the functions of the POWER, PRINT, CONDITION, ERROR LEDs and PAUSE, FEED, STOP, MODE/REPEAT keys.
Identifies serial, parallel, USB interfaces, power switch, and power cord inlet on the rear of the printer.
Step-by-step guide on connecting power and installing printer drivers and software.
Details how to connect the printer to a computer using serial, parallel, or USB interfaces.
Describes the procedure for turning the printer's power on and off.
Explains the functions of PAUSE, FEED, STOP, and MODE/REPEAT keys in normal operation.
Details the meaning of POWER, PRINT, CONDITION, and ERROR LEDs.
Provides a table correlating LED status and buzzer sounds with specific error conditions.
Details the specifications for different media sizes and how sensors detect them.
Step-by-step guide on how to install the media roll and guides into the printer.
Explains how to position sensors for transparent and reflective media detection.
Details aligning media guides, locking head unit, setting dials, and feeding media.
Introduces different printer modes like HEX Dump, Self Print, and Menu Setup.
Guide to performing a self test print to check printer settings and quality.
Explains how to enter and navigate the VuePrint menu system for printer configuration.
Details the functions of PAUSE, STOP, FEED, and MODE/REPEAT keys within the menu system.
Visual representation of the process for changing printer settings via the menu system.
Lists and describes various menu options for printer configuration like Print Speed and Sensor Level.
Provides examples of printer output for top and sub menu settings.
Details machine information and current menu settings as printed by the printer.
Details settings for media, print quality, and printer hardware.
Defines printer actions after printing and interface parameters like RS-232C.
Procedure to enter the sensor adjustment mode by pressing specific keys during power-on.
Step-by-step guide for adjusting the transparent sensor for media detection.
Step-by-step guide for adjusting the reflective sensor for black mark detection.
Explains how to adjust head offset and media thickness using the adjustment dial.
Details adjusting head pressure balance based on media width using the adjustment dial.
Instructions for cleaning the printhead and platen using provided tools and ethyl alcohol.
Troubleshooting steps for when the printer LEDs do not light up.
Addresses issues where paper feeds but nothing prints or printing is not neat.
Troubleshooting steps for print quality, head position, pressure, and printing position changes.
Provides detailed specifications for printing method, resolution, speed, and media types.
Lists supported barcode symbologies and detailed media size parameters.
Details font types, control language, CPU, ROM, RAM, and media detection sensors.
Describes communication interfaces (Parallel, Serial, USB, Network) and options.
Lists LED indicators, operating panel keys, power switch, and power standards.
Specifies operating/storage conditions, external dimensions, weight, and accessories.
Lists available options and important trademark information.
Details serial interface (RS-232C) specifications and signal line pin arrangement.
Explains XON/XOFF and DTR protocols for communication flow control.
Details parallel interface (IEEE1284) specifications and signal line pin assignment.
Details USB interface specifications and signal line pin arrangement.
Describes parallel port status signals for errors and compatible mode timing.
Explains INIT signal timing and the relationship between BUSY and ACK signals.
Details the USB interface specifications and its signal line pin arrangement.
Step-by-step instructions for safely removing the printer's interface board.
Instructions on inserting and securing the new interface board with screws.
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