To Next PageTo Next PageHow to fix incorrect time and date on my Citizen Eco-Drive Proximity?
If the time and date on your Citizen Watch are incorrect, try the following: * Change the mode to [TME]. * Synchronize with the time/date info from your iPhone. * Check the time shown on your iPhone. * Adjust the time and calendar manually. * Check and correct the reference position.
Why is the second hand on my Citizen Eco-Drive Proximity Watch moving every two seconds?
If the second hand of your Citizen Watch moves once every two seconds, this indicates low power. To resolve this, fully charge the watch.
Why can't my Citizen Eco-Drive Proximity obtain time info automatically?
If time info cannot be obtained automatically on your Citizen Watch, try the following: * Ensure your iPhone is within communication distance (5 m / 16-1/2 feet to 10 m / 33 feet) and there are no obstacles between the watch and the iPhone. * Check the connection status; it should be “ON”. * Verify the watch is ready to receive the time info (the mode is set to [TME], [PR] or [CT] and the crown is in position). * Check the status of your iPhone (it should not be in charging or sleep mode).
Why do the hands on my Citizen Eco-Drive Proximity rotate rapidly after exposure to light?
If the hands on your Citizen Watch rotate rapidly after exposure to light, the power save function is canceled. Wait until the current time is displayed.
Why is the second hand not moving on my Citizen Eco-Drive Proximity Watch?
Check the current mode of your Citizen Watch. The second hand does not move in some modes.
What to do if iPhone doesn't sound using iPhone Search on Citizen Eco-Drive Proximity Watch?
If your iPhone doesn't sound when using the iPhone Search feature on your Citizen Watch, consider the following: * Ensure the “Scan” switch on the app is “ON” and the app is active on your iPhone. * Make sure your iPhone is within communication distance (5 m / 16-1/2 feet to 10 m / 33 feet). * Check if earphones are plugged in. * Verify your iPhone is registered.
Why am I not getting notifications on my Citizen Eco-Drive Proximity Watch?
If you are not receiving notifications within connectable distance on your Citizen Watch, check the following: * Verify the connection status is “ON”. * Check the power reserve. * Ensure your iPhone is not being obscured. * Note that in [302], [CHR] or [CAL] mode, notification is through vibration only. * Turn “ON” the functions on the app’s screen. * Check the setting of mail accounts is “ON” on the app’s screen.
What to do if the second hand on my Citizen Watch indicates “ACT” and doesn't move?
If the second hand on your Citizen Watch remains indicating “ACT” and does not move, it might be due to a pairing or connection failure. Try pulling the crown out to position or, then push it in to position. If this doesn't work, wait for about two or more minutes. If the issue persists, consult an Authorized Citizen service center.
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