CLAGE
17
This instantaneous water heater was manufactured conscientiously and checked sev-
eral times before delivery. Should malfunctions nevertheless occur, it is usually only
due to a bagatelle. First attempt to switch the house fuses off and on again in order to
reset the electronics. Next, try to remedy the problem with reference to the following
table. In doing so, you will avoid unnecessary expense of customer service assistance.
DEX Next
Problem Cause Solution
Water stays cold,
touch display shows
power break
screen
Master fuse tripped Renew or activate fuse
Safety pressure cut-out
tripped
Contact customer service
Water stays cold, dis-
play shows
error symbol
The appliance has detect-
ed an error
Switch fuses off and on. If sym-
bol “wrench” is still indicated,
contact customer service
Flow rate of hot
water too weak
Outlet fitting dirty or
calcified
Clean shower head, jet regulator
or sieves
Fine filter dirty or calci-
fied
Let clean fine filter by customer
service
Selected temperature
is not reached
Power limit reached
Decrease the warm water flow
at the tap
Cold water has been
added via the tap
Tap hot water only; set tempera-
ture, check outlet temperature
Sensor keys does not
respond correctly or
only sporadically
Display glass is wet
Dry display by wiping it with a
soft cloth
Repairs must only be carried out by
authorised professionals.
If a fault in your appliance cannot be
rectified with the aid of this table, please
contact the service organisation of
your importer or the Central Customer
Service Department. Please have the
details of the typeplate at hand.
4. Trouble-shooting and service
CLAGE GmbH
After-Sales Service
Pirolweg 1 – 5
21337 Lüneburg
Germany
Phone: +49 4131 8901-40
Fax: +49 4131 8901-41
Email: service@clage.de
5. Product data sheet in accordance with EU regulation - 812/2013 814/2013
a b c d e f h i
b.1 b.2
η
WH
AEC °C L
WA
% kWh dB(A)
CLAGE DEX Next 5E-270P-3D S A 38 479 60 15
Explanations
a Brand name or trademark
b.1 Model
b.2 Type
c Specified load profile
d Energy-efficiency class
e Energy-efficiency
f Annual power consumption
g Additional load profile, the appropriate energy-efficiency and the annual power consumption, if applicable
h Temperature setting for the temperature controller
i Sound power level, internal
Additional notes
All specific precautions for assembly, installation, maintenance and use are described in the operating and installa-
tion instructions.
All data in this product data sheet are determined by applying the specifications of the relevant European direc-
tives. Differences to other product information listed elsewhere may result in different test conditions.
The power consumption was determined in compliance with standardized measurement method based on EU
guidelines. The real energy consumption is pending on individual requirements.
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