Technical Guide | HelixNet IP Network Guidance Page 17
SUPPORT
Technical
Questions
Technical,
Service and
Repair
Issues
Technical
Training
Com Solution Finder knowledgebase of FAQs, resolutions to problems, and "How
do I...?" Information was provided by expert Clear-Com product and technical teams and
customers like you. Solution finder is located here: http://www.clearcom.com/support/clear-
com-solution-finder
Find your regional Support Contact here: http://www.clearcom.com/contact/support-contacts
Or submit a question online, and a member of the Technical Support staff will respond within
24 hours:
http://www.clearcom.com/support/support-request
Clear-Com offers a wide range of training classes on communication technologies and product-
specific operations. Training can be delivered at Clear-Com College (Alameda, CA - USA), Clear-
Com Academy (Cambridge, UK), Clear-Com Think Academy (Poway, CA - USA), or customized
for delivery at your site with your equipment. Some classes may qualify for CTS© RU credits.
For more information on topics,
GLOSSARY
HelixNet
Terms
Core Configuration Manager (CCM)
The Core Configuration Manager (CCM) interface provides an intuitive software utility
for HelixNet on any browser-enabled platform. The CCM facilitates a quick and simple
means of configuring any devices in a Link-Group, including role-based configuration of
endpoints, account management (Agent-IC, SIP and IVC-32-HX cards), save and restore,
and live monitoring of all system components.
Endpoint
A point in the system where audio data can be delivered and consumed, versus a
“device” which has the capability to route audio to an endpoint.
HMS-4X
The HMS-4X is a 1RU digital partyline main station that provides power and up to 12
networked channels of audio. A single Main Station can support up to 20 digital
beltpacks on a single shielded twisted-pair cable.