Troubleshooting
Problems and Possible Solutions 7 - 9
7
No image appears on the external
monitor I have plugged in and powered
on.
You haven’t installed the video driver and configured it appropriately from the
Control Panel. See Appendix C for instructions on installing and configuring
the video driver.
You forget the boot password. If you forget the password, you may have to discharge the battery of the CMOS.
Contact your service representative for help.
The sound cannot be heard or the volume
is very low.
The volume might be set too low. Check the volume control in the Volume
Control Panel in the Windows notification area, or use the key combination Fn
+ F5 and F6 (see “Function/Hot Key Indicators” on page 1 - 11) to adjust.
No sound can be heard through an HDMI
connected display.
You have not configured the HDMI audio output. See “HDMI Audio
Configuration” on page C - 21.
Unwelcome numbers appear when
typing.
Num Lock is turned ON (see “Function/Hot Key Indicators” on page 1 - 11).
Problem Possible Cause - Solution
Password Warning
If you choose to set a boot password, NEVER forget your password. The consequences of this could be serious. If you cannot
remember your boot password you must contact your vendor and you may lose all of the information on your hard disk.
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