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EN
Warranty
It is DJO, LLC policy that all complaints about our devices be
communicated to Customer Care at 800-263-6004. The Customer Service
Representative will provide technical assistance to determine the extent
of the problem or educate the patient on the use of the device. If the
device cannot be made to function properly, a replacement device is sent
to the patient free of charge and the malfunctioning device is brought
back for testing and evaluation. This procedure can be done at any time,
and as many times as necessary, during the course of treatment. The
course of treatment is defined as the nine (9) month period between the
time the device is initiated and the Two Hundredth and Seventieth
(270th) treatment.
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