Cochlear Osia 2 - Implant Site and Sound Reception Problems; Audio Quality and Feedback Issues

You experience tightness, numbness, discomfort or
develop a skin irritation at your implant site
1. Try using an adhesive Cochlear SoftWear pad.
See “Attach a Cochlear SoftWear™ Pad”, page 12.
2. If you are using a retention aid, such as a headband, this
may be placing pressure on your processor. Adjust your
retention aid, or try a dierent aid.
3. Your processor magnet may be too strong. Ask your
hearing care professional to change to a weaker magnet.
(and use a retention aid such as the Safety Line if required).
4. If the problem continues, contact your hearing care
professional.
You do not hear sound or sound is intermittent
1. Try a dierent program. See “Change programs”, page 6.
2. Replace the battery. See “Change the battery”, page 9.
3. Make sure the sound processor is properly oriented on
your head. See “Wear your sound processor”, page 11.
4. If the problem continues, contact your hearing care
professional.
Sound is too loud or uncomfortable
1. If turning down the volume does not work,
contact your hearing care professional.
Sound is too quiet or mued
1. If turning up the volume does not work,
contact your hearing care professional.
28 Cochlear™ Osia
®
2 Sound Processor Kit User manual