Troubleshooting
Contact your hearing care professional if you have any
concerns regarding the operation or safety of your sound
processor.
Processor will not turn on
1. Try turning the processor on again. See “Turn on and o”,
page 6.
2. Replace the battery. See “Change the battery”, page 9.
3. If you have two implants, check that you are wearing the
correct sound processor on each implant, see page 11.
4. If the problem continues, contact your hearing care
professional.
The processor switches off
1. Restart the processor by opening and closing the battery
door.
2. Replace the battery. See “Change the battery”, page 9.
3. Check so that the correct battery-type is used.
See requirements for battery on page 33.
4. Ensure that the sound processor is placed correctly,
see page 11.
5. If the problems continue, contact your hearing care
professional.
© Cochlear Limited, 2023 27
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