Introduction
Copyright © 2013 Coda Octopus Products Ltd
7
F175 MOTION Sensor - Trimble SPS361/SPS461 Integration
WARNING: It is strongly recommended that the instructions given in warnings should
be followed and important information should be heeded. These are formatted like
this.
1.1
How To Get Support
Our TEAM service and support package offers 24x7 technical support along with quarterly
software upgrades and extended hardware warranty. Contact sales@codaoctopus.com for
further information.
To contact Technical Support the details are :
1.1.1 Support Enquiries
If your system develops a fault that you cannot repair on site, you may contact Technical
Support directly for assistance by email or telephone. Before you do so, please make certain
you have a full description of:
1. The system serial number
2. The version of the software
3. The operating system you running the software on
4. A full description of the fault condition and screen dumps of error messages
5. Your contact phone number
6. Your e-mail address
7. Your company name
1.1.2 Return Material Authorization (RMA)
In the event of equipment return to CodaOctopus for repair, Technical Support will issue an
RMA by email to instruct you on our Repair Terms and Conditions along with full shipping
instructions to help expedite the system.
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