Code Blue IP1500 - Troubleshooting

Code Blue
•
259 Hedcor Street
•
Holland, MI 49423 USA
•
800.205.7186
•
www.codeblue.com
GU-137-Bpage 38 of 40
IP1500/2500
User Guide
10 Troubleshooting
TROUBLESHOOTING THE IP1500/2500 SPEAKERPHONE
TheIP1500/2500speakerphoneisanetworkdevice.Thefollowingaretipsfortroubleshooting:
Power -Ensurethepowertoyourdeviceisworkingandratedfor802.11afPoEspecications.
Ping Test -Thisdeterminesconnectivityandthepacketlossandlatencytimetoandfromyourdes-
tinationandthequalityofyournetworkconnectiontoyourIP1500/2500.Ifyoureceivenoresponse
andPoEpowerisconrmed,contactyournetworkadministrator.YoucanalsoPingfromwithinthe
phonetowardsyourIPPBXtotestthatitcanreachitsregistrar.SeeCLICommands.
DHCP -TheIP1500/2500issetupforDHCPbydefault.IfyoucannotdeterminetheIPaddressof
yourIP1500/2500,contactyournetworkadministrator.
Account -EnsureyourSIPorIAX2accountissetupcorrectly.Accountusernameandpassword
mustmatchtheaccountcredentialsonyourVoIPsystem.Thisisthemostcommonmistakewith
settingupSIPaccounts.
Codec -EnsureyourcodecsettingsonyourVoIPsystemmatchtheIP1500/2500codecsettings.
Firewall -FirewallscommonlyblockorpartiallyblockVoIPcalls.Checkwithyournetworkadminis-
tratorifyoucannotcommunicatewithyourIP1500/2500frombehindarewall.
ContactinformationforCodeBlue’sTechnicalServicesandSupportstaffcanbelocatedattheend
ofthisGuideifyouneedfurtherassistancetroubleshootingyourIP1500/2500phone.Dependingon
yourissue,armwareupgrademaybeneeded.