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TROUBLESHOOTING
Before calling for service, review the following tips. It may save you time and money.
This list includes common occurrences that are not the result of poor workmanship or defective materials.
WARNING - ELECTRICAL SHOCK HAZARD
•
Plug into a grounded 3 prong outlet.
•
Do not remove the ground prong from the power cord plug.
•
Do not use an adapter.
•
Do not use an extension cord.
Failure to do so can result in death, re or electrical shock.
PROBLEM POSSIBLE CAUSE SOLUTION
Rice cooker does not
operate
The power supply cord is not completely plugged
into a working 3 prong electrical outlet.
Plug the power supply cord into the electrical
outlet.
There has been a power failure. Reset the circuit breaker or replace the fuse
once power is restored.
Another appliance was plugged into the same
electrical outlet, which tripped the circuit breaker or
blown a household fuse.
Reset the circuit breaker or replace the fuse.
Plug power supply cord into a separate,
dedicated circuit.
Rice is mushy, sticky or
clumping
Rice was cooked with too much water. Stir the rice. Close lid and leave on Keep
Warm for 10 to 30 minutes. Stir frequently.
Rice was rinsed or soaked before cooking.
Pre-rinsing can cause the rice to crack and
become mushy and sticky during cooking.
Soaking before cooking softens the texture of rice.
If rinsing is required, rinse the rice quickly and
drain as much water as possible. Do not allow
rice to soak in liquid prior to cooking.
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