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PROBLEM POSSIBLE CAUSE SOLUTION
Rice is hard or dry Rice was not cooked with enough water or it was
cooked with mineral water.
Use more water when cooking rice.
Soak the rice for a short time before cooking.
Add
1/2 to 1 cup of water and stir. Close the
lid and press the Quick Rice button. Stir and
check consistency.
Rice is scorched
NOTE: Rice turning a light
brown color is not a result
of rice cooker failure.
Other ingredients and/or seasonings were added
to the rice before cooking.
Cook only rice with the proper ratio of water.
Rice was soaked for too long. Soak rice for a shorter period of time.
Keep Warm mode was used too long. Stir rice frequently in Keep Warm mode.
Rice does not taste good Used wrong ratio of ingredients to water or wrong
cooking program for recipe.
Accurately measure the correct ratio of
ingredients to water.
The steam vent was not attached to the rice
cooker.
After cleaning replace the steam vent into the
rice cooker. See “Care and Cleaning.”
Unpleasant odor
NOTE: A plastic odor is
normal the rst few times
the cooker is used.
Keep Warm mode was used too long. Do not allow rice to remain in Keep Warm
mode indenitely. Serve rice soon after the
10-minute resting period.
Rice left in the cooking pot after Keep Warm mode
has turned off.
Remove cooked rice from cooker.
The rice was not rinsed thoroughly. Rinse rice until the water runs clear.
The cooking pot and/or steam vent is dirty. Clean and dry parts thoroughly. See
“Cleaning.”
The plastic scoop was left in the cooking pot. Remove plastic scoop and all accessories
from the rice cooker before using.
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