CommonwealthBank Smart - Page 34

Basic troubleshooting
Trigger VHQ heartbeat manually
1. Check VHQ heartbeat status
2. If VHQ heartbeat status shows a red cross,
click on ‘Request heartbeat’ to trigger
manual VHQ heartbeat request
3. Check if status changes to a green tick
4. If status remains unchanged contact the
CommBank Merchant Helpdesk on
1800 230 177
33 Commonwealth Bank of Australia | Smart User Guide