B
Rev
RE
Status
Model Version
04
01
Version
01
A
Status
Rev
13 of 14
page
Bulletin
AE01B-A0599-001
Installation Instructions
MT050C
6.0 - Introduction
Section 6 - Customer Service
COMMSCOPE provides in-warranty and out-of-warranty repairs as well as dehydrator and compressor overhauls from several
Repair Centers. Coordination of these services is provided through the nearest Sales Office or Customer Service Center. The Repair
Center is also prepared to help you with the following:
Technical Assistance
•
Troubleshooting
•
Repairs
•
Loaner Units (if available)
•
Spare Parts
•
Installation Materials
•
System Accessories
•
6.1 - In Case of Trouble
The first step you should take if trouble develops using a dehydrator is to read the operators manual and follow the trouble isolating
procedures given in it. If the steps in the manual do not identify and remedy the problem, then contact a COMMSCOPE Customer
Service Center for 24- hour telephone assistance. Record the Model Number (e.g. MT050B) and Serial Number from the product
label, as you will be asked for these when you call. Two main locations are currently available to help:
From NorthAmerica
Telephone: 1-800-255-1479
Fax (U.S.A.): 1-800-349-5444
International
Telephone: +1-779-435-6500
Fax Number: +1-779-435-8579
Web Access Internet:
www.commscope.com
email:
#prc@commscope.com
6.2 Initial Steps by COMMSCOPE
When your call, fax or email communication is received, the COMMSCOPE staff will work with you to pinpoint the possible cause
of trouble. If the pressurization equipment is suspect, they will:
ask for your unit Model Number and Serial Number
•
check the warranty status of the unit
•
advise the availability of a loaner unit
•
if the unit is out-of-warranty, provide an estimate of the cost for inspection and repairs
•
fax a Return Material Authorization sheet to you
•
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