DVD does not work in the
DOS mode.
Proper drivers are not loaded. Restart the system and make
sure the DVD drivers are
loaded.
Cannot eject DVD disk.
The system is in the Sleep
mode.
Press the Power button to bring
the system down full power,
then eject the DVD.
The DVD, disk, or hard drive
was active when attempting to
eject the DVD.
Wait until all drive activity
ends, then eject the DVD.
DVD disk is not properly
seated in the drive.
Turn off the computer, insert a
straight pin into the emergency
eject hole, then push firmly.
Slowly pull the tray out from
the drive until fully extended,
then remove the DVD disk.
DVD drive devices are not
detected.
DVD drive is not connected
properly.
Open the computer and check
to see that the cable is
connected properly.
Incorrect driver is installed. Ensure the correct driver is
installed in computer.
Drive has been changed. Make sure the jumper setting is
set for "Setup."
Proper drivers are not loaded. Restart the system and make
sure the DVD drivers are
loaded.
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Digital Dashboard
Problem Probable Cause(s) Possible solution
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