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Minimum repair charge - There is a minimum repair charge (except for products covered under
warranty). This charge also applies to products returned for repair in which a problem cannot be veri-
fied.
Whenever it is required to return your product for repairs, be sure to package it in a protective carton.
We recommend that you save the original shipping container for this purpose. In-transit damage is not
covered by the warranty, therefore, it is best to always insure shipments.
Returned Goods
If it becomes necessary to return a product after purchase, the product must be returned within 45
days of ship date. Returned products are subject to a restocking fee of fifteen percent (15%) of the
purchase price (minimum charge $25 U.S. Dollars). Products returned as a result of errors attributable
to Linvatec are exempt from this fee.
All returns must be accompanied by an authorized Return Goods (R.G.) number which must be prom-
inently displayed on the box and included on all paperwork.
Returns must be shipped prepaid freight, otherwise they will not be accepted. Products must be
cleaned, decontaminated, and sterilized, if applicable, before returning. Products that are contami-
nated with biohazardous materials will be immediately returned to you for proper decontamination
and sterilization.
Products Not Eligible for Credit
• Single-use, sterile products returned with the outer packaging seal(s) broken
• Products damaged by customer misuse
• Products purchased through a sales promotion
• Products damaged during return due to inadequate packaging
• Less than full packages - all products must be returned in original packaging
• Obsolete products
Linvatec
Attn.: Customer Service Dept.
11311 Concept Boulevard
Largo, Florida 33773-4908 USA
Customer Service
(within U.S.) Phone: 800-925-4255
FAX: 727-399-5256
(outside U.S.) Phone: 727-392-6464
FAX: 727-397-4540
Linvatec Regulatory Affairs
(within U.S.) Phone: 800-237-0169
(outside U.S.) Phone: 727-399-6620
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