B D
C
McDonald’s
®
ABS Alarms and Troubleshooting04
PROBLEM CAUSE CORRECTIVE ACTION
GATE DOES NOT OPEN
OR IS SLUGGISH
AGITATOR TURNS
• Ask for Phone Fix to assist in troubleshooting
• Ask for the Small Parts Department to order small parts
• Ask for a Service Technician to be dispatched
A. Ice Chute not installed correctly. Reinstall Ice Chute.
ABS UNIT WILL NOT
ENTER AUTO MODE
A. Out of C02.
B. No POS host cable.
C. Unit appears locked up.
Reinstall C02
Press Clear, AUTO.
Power off and Restart.
BEVERAGES TOO SWEET A. Carbonator not working.
B. No C02 pressure in carbonator.
C. Valve ratio requires adjusting.
D. Plugged filter.
Call for service.
Call for service.
Call for service.
Replace.
BEVERAGES NOT SWEET
ENOUGH
A. Empty B.I.B. container.
B. Valve ratio requires adjusting.
Replace.
Call for service.
BEVERAGES NOT COLD A. No ice in hopper.
B. Drains plugged and water standing on
coldplate.
C. Master cooling system not cooling.
Fill ice bin.
Clean ice bin and flush drain
with warm water.
Call for service.
DRINKS FOAMY A. Nozzle & Syrup diffuser not clean.
B. Bulk Coke tank needs to be sanitize.
C. Lower or out of C02.
Clean and Sanitize.
Clean and Sanitize.
Replace or Switch to Back up.
ABS SYSTEM NOT
COMMUNICATING
• Verify that the ABS unit is in AUTOMATIC MODE. If ABS is in MANUAL MODE,
switch ABS to AUTOMATIC MODE.
• Verify that the ABS unit is enabled in the POS Drink Dispenser setup.
• Verify that POS cable is connected to COM2 on the CCU.
• Verify that the POS cable is connected to the ABS unit.
• Verify all programming is correct.
• Verify that no error messages are displayed on the ABS unit.
• Reboot power to the CCU.
• Reboot power to the ABS unit.
ABS UNIT WILL NOT
DISPENSE A DRINK
WITHOUT ICE OR WITH
EXTRA ICE
• For no ice, you must have the modifier enabled as “NO”, “W/O”, or “W/OUT”.
• For extra ice, you must have the modifier enabled as “EXTRA” or “XTRA”.
ABS UNIT IS DISPENSING
THE WRONG SIZE OR
FLAVOR
• Make sure that the order in which the flavors and sizes are the same in Flavor Setup
and Size Setup in the Drink dispenser as it is on the ABS System. Coca-Cola will
provide the Flavor Position Guide for POS programming.
• Call your POS vendor for service.
ABS IS NOT DISPENSING
ONE OR MORE OF A SIZE
OR FLAVOR
• Verify the Flavor and Size spelling is the same in both the Flavor and Size setup as
it is in the Menu Item Setup.
• Call your POS vendor for service.
ABS NOT PROGRAMMED
FOR BREWED TEA
• Brewed tea needs to be programmed in position 14 in the POS flavor table.
Troubleshooting COCA-COLA PHONE FIX
®
Coca-Cola SMILE Service 1-800-241-COKE
POS Troubleshooting
To order job aid cards contact Coca-Cola Parts: 1-800-638-2653 Part #111099 -or- www.3Wire.com 3Wire Part #1039561
© 2008 IMI CORNELIUS
WWW.CORNELIUS.COM
620807805D Revision: B
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