Problem Causes and solutions
Only the weight is
shown.
You were not barefoot during the
measurement, the soles of your feet
are too dry or you have too much cal-
lused skin on the soles of your feet.
− Repeat the measurement barefoot.
− If necessary, slightly moisten the
soles of your feet.
− Remove any callused skin from
the soles of your feet.
The percentage of fat
is outside the meas-
urement range
(< 5 % or > 50 %).
The scale was not
at zero when the
weighing process
was initiated.
The scale did not adjust properly.
− Wait until the scale turns off on
its own.
− Step on the scale again and wait
until “0.0” appears on the display.
− Repeat the measurement.
No connection is
established between
your smartphone or
tablet and the scale
even after approx.
180 seconds.
The Bluetooth® function of your
smartphone or tablet is switched off.
− Switch the Bluetooth® function of
your smartphone or tablet on.
The scale’s Bluetooth® receiver is not
working properly.
− Take the batteries out of the
battery compartment.
− Put the batteries back in.
− Switch the Bluetooth® function of
your smartphone or tablet off and
back on.
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