Problem Causes and solutions
No connection is
established between
your smartphone or
tablet and the scale
even after approx.
180 seconds.
Your smartphone or tablet is not
working properly.
− Switch off your smartphone or tab-
let off completely and then back on.
The app was not successfully in-
stalled on your smartphone or tablet.
− Reinstall the app and log in with
your user data.
Not all measure-
ments saved are
transmitted.
You performed more than 30 measure-
ments without connecting to the app.
The scale can save a total of 30 meas-
urements after a user has been created.
“FULL” will then appear on the display.
− Connect the scale with the app
on a regular basis to prevent
losing measurements.
Use the FAQs (frequently asked questions) on the fol-
lowing website as an additional help for your scale:
www.cranesportsconnect.com/faq.php
If the measures described above have not resolved the prob-
lem, please contact our service team. Use the information pro-
vided below and also consider the warranty conditions.
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