Crane EE-5069 - Customer Care & Troubleshooting

9
CRANE CUSTOMER CARE
CALL US: 888-599-0992 (Mon-Fri 9:00am – 4:00pm CST)
EMAIL US: customer-service@crane-usa.com
LIVE CHAT: available at www.crane-usa.com
TROUBLESHOOTING
DO NOT attempt to repair the air purifier yourself.
If the air purifier continues to not operate, please contact Crane Customer Care.
Problem Solution
If the air purifier does
not operate:
 Make sure the base cover is locked into place. Ensure
the base is locked into the unit. There is an automatic
safety shut off switch if the base cover is not shut
completely or the bulb housing was not replaced
correctly.
 Make sure the air purifier is at I, II, III or Turbo.
 Make sure the power cord is plugged into a working
power outlet.
 If the above solutions do not work, please contact
Crane Customer Care.
If the air flow is reduced
 Make sure that the intake and outlet grills are not
blocked and are free of debris.
 Make sure the filter has been cleaned and check your
HEPA filter, it may need to be replaced.
 If the above solutions do not work, please contact
Crane Customer Care
If blue UV indicator
light does not
illuminate:
 Check that the UV bulb is illuminated by placing the
air purifier in a dark room and if a faint blue
illumination is not visible from the grills, the UV bulb
may be burned out. Please refer to UV Bulb
Replacement in this instruction manual.
 Check to see if the fan is running. The UV bulb will
not illuminate unless the fan is on.
 If the above solutions do not work, please contact
Crane Customer Care.
NOTE: Spare Parts can be purchased online at www.crane-usa.com