Troubleshooting and Support
This section provides solutions to problems you may encounter during installation or normal use.
Problems with Sound
No sound from the headphones.
Check the following:
l The headset is properly connected.
l Ensure the volume control of the Sound BlasterX H7 Tournament Edition is not at minimum level.
l Ensure the volume setting in the BlasterX Acoustic Engine Pro is not muted.
l Ensure the volume on your connected device or the media player is not muted.
l There is no hardware conflict between the headset and a peripheral device.
l The headset is selected as the default audio device. Ensure that existing analog headset is dis-
connected.
There is clipping/distortion during audio playback.
Check the following:
l Your computer system should be running in high performance mode. You may need to disable any
power saving features.
l The music source may be distorted. Ensure that the music played has no distortion.
l Ensure that the software graphical equalizer or sound processing effects found in third party media
players are disabled.
Low microphone level on PS4.
Do the following:
1. Go to the PS4 Home Screen.
2. Scroll up from the Home Screen to the Home Menu and select Settings.
3. Select Devices.
4. Select Audio Devices.
5. Select Adjust Microphone Level.
6. Speak into the headset's microphone and adjust the Microphone Level to the appropriate level
and save the setting.
X-Plus Signature or BlasterX Acoustic Engine Pro settings are not functioning
Check the following:
l Your headset may be in BlasterX Acoustic Engine Mode or X-Plus Mode. X-Plus Signature and
BlasterX Acoustic Engine Pro settings cannot be used together at the same time. Launch X-Plus
Configurator or BlasterX Acoustic Engine Pro to enable the respective settings.
Some features are disabled when playing certain games.
When playing games that use DirectSound3D or OpenAL sound engines, certain audio features will be
disabled automatically. This is to avoid distorting the environmental audio cues present in the
game.These features will be re-enabled automatically when you exit the game.
Sound BlasterX H7 Tournament Edition – Troubleshooting and Support 22
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