Creative ZEN - Troubleshooting Hardware Problems; Troubleshooting Firmware Problems; Performing a Hard Reset

Frequently Asked Questions 58
How do I reset Zen?
You can solve most problems with Zen by resetting it. To reset Zen, insert one end of a
paper clip into the Reset hole.
There was an unexpected power loss while saving settings.
Reload the firmware, download a newer firmware version
or contact Customer Support Services.
The firmware is corrupted. Reload the firmware, download
a newer firmware version or contact Customer Support
Services.
WARNING!
Take care to insert the paper clip into the Reset hole and NOT the Microphone.